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<p class="MsoNormal"><span lang="EN-US">Hi all,<o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-US"><o:p> </o:p></span></p>
<p class="MsoNormal"><span lang="EN-US">A client of mine is having an issue with internet connectivity, any suggestions would be greatly appreciated!
<o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-US">They have an IP address and can ping google.com and 8.8.8.8, however cannot load google.com in their web browser (or any other site for that matter). They have a IPsec VPN (site to site) and the computers internal IP
can be pinged from another site.<o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-US"><o:p> </o:p></span></p>
<p class="MsoNormal"><span lang="EN-US">The computer can intermittently receive emails and receive messages on Microsoft Teams, but this is not consistent.<o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-US"><o:p> </o:p></span></p>
<p class="MsoNormal"><span lang="EN-US">We have done the following:<o:p></o:p></span></p>
<p class="MsoNormal" style="background:#FEF1E1"><span style="color:#183247;mso-fareast-language:EN-AU">- Changed DNS servers<o:p></o:p></span></p>
<p class="MsoNormal" style="background:#FEF1E1"><span style="color:#183247;mso-fareast-language:EN-AU">- int ip reset<o:p></o:p></span></p>
<p class="MsoNormal" style="background:#FEF1E1"><span style="color:#183247;mso-fareast-language:EN-AU">- winsock reset<o:p></o:p></span></p>
<p class="MsoNormal" style="background:#FEF1E1"><span style="color:#183247;mso-fareast-language:EN-AU">- advfirewall reset<o:p></o:p></span></p>
<p class="MsoNormal" style="background:#FEF1E1"><span style="color:#183247;mso-fareast-language:EN-AU">- assigned static IP<o:p></o:p></span></p>
<p class="MsoNormal" style="background:#FEF1E1"><span style="color:#183247;mso-fareast-language:EN-AU">- checked for proxies (none set)<o:p></o:p></span></p>
<p class="MsoNormal" style="background:#FEF1E1"><span style="color:#183247;mso-fareast-language:EN-AU">- rebooted router<o:p></o:p></span></p>
<p class="MsoNormal" style="background:#FEF1E1"><span style="color:#183247;mso-fareast-language:EN-AU">- rebooted computer
<o:p></o:p></span></p>
<p class="MsoNormal" style="background:#FEF1E1"><span style="color:#183247;mso-fareast-language:EN-AU"><o:p> </o:p></span></p>
<p class="MsoNormal" style="background:#FEF1E1"><span style="color:#183247;mso-fareast-language:EN-AU">After the reset, we can no longer ping the device however they still have occasional email/Microsoft Teams connectivity.
<o:p></o:p></span></p>
<p class="MsoNormal" style="background:#FEF1E1"><span style="color:#183247;mso-fareast-language:EN-AU">Does anyone have any ideas? Appreciate anything!
<o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-US"><o:p> </o:p></span></p>
<p class="MsoNormal"><span lang="EN-US"><o:p> </o:p></span></p>
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<div style="mso-line-height-rule:exactly;-webkit-text-size-adjust:100%;"><table cellpadding="0" cellspacing="0" border="0" style="width:100%;"><tr style="font-size:0;"><td align="left" style="vertical-align:top;"><table cellpadding="0" cellspacing="0" border="0" style="font-size:0;color:#000001;font-style:normal;font-weight:400;white-space:nowrap;"><tr style="font-size:14.67px;"><td align="left" style="vertical-align:top;font-family:Calibri,Arial,sans-serif;">Kind Regards,<span style="font-family:remialcxesans;font-size:1px;color:#FFFFFF;"></span><br /></td></tr><tr style="font-size:14.67px;"><td align="left" style="vertical-align:top;font-family:Calibri,Arial,sans-serif;">Jace</td></tr></table></td></tr><tr style="font-size:0;"><td align="left" style="vertical-align:top;"><table cellpadding="0" cellspacing="0" border="0" style="font-size:0;line-height:normal;"><tr style="font-size:0;"><td align="left" style="padding:0 10px 0 0;border-top:none;border-right:solid 2px #FF0000;border-bottom:none;border-left:none;vertical-align:middle;"><img src="cid:image776964.png@DA3AE165.B6164E85" height="80" border="0" alt="" style="height:80px;min-height:80px;max-height:80px;font-size:0;" /></td><td align="left" style="padding:10px 0 10px 10px;vertical-align:middle;"><table cellpadding="0" cellspacing="0" border="0" style="width:100%;font-size:0;"><tr style="font-size:14.67px;color:#000001;font-style:normal;font-weight:700;white-space:nowrap;"><td align="left" style="vertical-align:top;font-family:Calibri,Arial,sans-serif;">Jace Walker</td></tr><tr style="font-size:0;"><td align="left" style="vertical-align:top;"><table cellpadding="0" cellspacing="0" border="0" style="font-size:0;color:#000001;font-style:normal;font-weight:700;white-space:nowrap;"><tr style="font-size:14.67px;"><td align="left" style="vertical-align:top;font-family:Calibri,Arial,sans-serif;">Helpdesk Consultant</td><td align="left" style="vertical-align:bottom;font-family:Calibri,Arial,sans-serif;font-weight:400;"><br /></td></tr></table></td></tr><tr style="font-size:0;"><td align="left" style="vertical-align:top;"><table cellpadding="0" cellspacing="0" border="0" style="font-size:0;"><tr style="font-size:0;"><td align="left" style="padding:10px 0 0;vertical-align:top;"><table cellpadding="0" cellspacing="0" border="0" style="font-size:0;color:#000001;font-style:normal;font-weight:400;white-space:nowrap;"><tr style="font-size:14.67px;"><td align="left" style="vertical-align:top;font-family:Calibri,Arial,sans-serif;"><span style="font-weight:700;">Phone:</span> 1300 022 735<br /><span style="font-weight:700;">Direct:</span> <a href="tel:(03)%208609%202180" target="_blank" id="LPlnk689713" style="text-decoration:none;color:#000001;"><strong style="font-weight:400;">(03) 8609 2180<br /></strong></a></td></tr><tr style="font-size:14.67px;"><td align="left" style="vertical-align:top;font-family:Calibri,Arial,sans-serif;"><span style="font-weight:700;">Email:</span> <a href="mailto:jwalker@m-i.com.au" target="_blank" id="LPlnk689713" style="text-decoration:none;color:#000001;"><strong style="font-weight:400;">jwalker@m-i.com.au</strong></a></td></tr><tr style="font-size:14.67px;"><td align="left" style="vertical-align:top;font-family:Calibri,Arial,sans-serif;"><span style="font-weight:700;">Website:</span> <a href="http://www.m-i.com.au/" target="_blank" id="LPlnk689713" style="text-decoration:none;color:#000001;"><strong style="font-weight:400;">www.m-i.com.au</strong></a></td></tr></table></td></tr></table></td></tr><tr style="font-size:0;"><td align="left" style="vertical-align:top;"><table cellpadding="0" cellspacing="0" border="0" style="font-size:0;color:#000001;font-style:normal;font-weight:700;white-space:nowrap;"><tr style="font-size:14.67px;"><td align="left" style="vertical-align:top;font-family:Calibri,Arial,sans-serif;">Address:</td><td align="left" style="vertical-align:top;font-size:0;"><table cellpadding="0" cellspacing="0" border="0" style="font-size:0;color:#000001;font-style:normal;font-weight:400;white-space:nowrap;"><tr style="font-size:14.67px;"><td align="left" style="vertical-align:top;font-family:Calibri,Arial,sans-serif;"> 4/405 High Street</td><td align="left" style="vertical-align:top;font-family:Calibri,Arial,sans-serif;">, </td><td align="left" style="vertical-align:top;font-family:Calibri,Arial,sans-serif;">Northcote VIC 3070</td><td align="left" style="vertical-align:top;font-family:Calibri,Arial,sans-serif;">, </td><td align="left" style="vertical-align:top;font-family:Calibri,Arial,sans-serif;">Australia</td></tr></table></td></tr></table></td></tr><tr style="font-size:0;"><td align="left" style="vertical-align:top;"><table cellpadding="0" cellspacing="0" border="0" style="font-size:0;"><tr style="font-size:0;"><td align="left" style="padding:10px 0 0;vertical-align:top;"><table cellpadding="0" cellspacing="0" border="0" style="font-size:0;"><tr style="font-size:0;"><td align="left" style="vertical-align:top;"><table cellpadding="0" cellspacing="0" border="0" style="width:100%;font-size:0;line-height:normal;"><tr style="font-size:0;"><td align="center" style="padding:0 3px 0 0;vertical-align:top;"><a href="https://www.facebook.com/milanindustries" target="_blank" id="LPlnk689713" style="text-decoration:none;"><img src="cid:image045347.png@A286EAE2.771E929B" width="18" height="18" border="0" title="Facebook" alt="Facebook" style="width:18px;min-width:18px;max-width:18px;height:18px;min-height:18px;max-height:18px;font-size:12px;" /></a></td></tr></table></td><td align="left" style="vertical-align:top;"><table cellpadding="0" cellspacing="0" border="0" style="width:100%;font-size:0;line-height:normal;"><tr style="font-size:0;"><td align="center" style="padding:0 3px 0 0;vertical-align:top;"><a href="https://www.linkedin.com/company/milan-industries/" target="_blank" id="LPlnk689713" style="text-decoration:none;"><img src="cid:image315697.png@338B96CB.D12AB00B" width="18" height="18" border="0" title="LinkedIn" alt="LinkedIn" style="width:18px;min-width:18px;max-width:18px;height:18px;min-height:18px;max-height:18px;font-size:12px;" /></a></td></tr></table></td><td align="left" style="vertical-align:top;"><table cellpadding="0" cellspacing="0" border="0" style="font-size:0;line-height:normal;"><tr style="font-size:0;"><td align="left" style="padding:0 3px 3px 0;vertical-align:top;"><a href="https://www.instagram.com/milanindustries/" target="_blank" id="LPlnk689713" style="text-decoration:none;"><img src="cid:image617763.png@545806EB.1DF1C805" width="18" height="18" border="0" alt="" style="width:18px;min-width:18px;max-width:18px;height:18px;min-height:18px;max-height:18px;font-size:0;" /></a></td></tr></table></td></tr></table></td></tr></table></td></tr></table></td></tr></table></td></tr><tr style="color:#000001;font-size:12px;font-style:italic;font-weight:400;white-space:normal;"><td align="left" style="vertical-align:top;font-family:Calibri,Arial,sans-serif;">The above email correspondence should be read in conjunction with our standard disclaimer/terms which can be found at http://www.m-i.com.au/email-communications-disclaimer/<br /></td></tr></table></div></body>
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