[AusNOG] Telstra multiple service faults - Chatswood Exchange?

[Paul Wilkins]

I'm interested if there's been any interruption to Cloud Services, where
redundancy is part of the service offering, where this would appear to be a
breach of SLA:

"Cloud connections are built and configured as fully redundant from a
Telstra IP network service to supported cloud provider network edges.
Multiple high capacity ( Nx10G) links are configured as active/ backup – so
any router or link failure along the path triggers failover without
impacting cloud connectivity."

https://cloud.telstra.com/res/pdf/cloud-gateway-technical-guide-international.pdf

Kind regards

Paul Wilkins


On Thu, 4 Apr 2019 at 08:03, Andrew Yager <andrew at rwts.com.au> wrote:

> Did anyone see anything come back overnight?
>
> We're still in darkness…
>
> Andrew
>
> On Wed, 3 Apr 2019 at 21:04, Andrew Yager <andrew at rwts.com.au> wrote:
>
>> Look, given that they send services to Macquarie Park, Ultimo and
>> Alexandria from Chatswood via Parramatta, anything is possible.
>>
>> Maybe the break really is at Victoria Ave in Chatswood and it’s all an
>> elaborate hoax?
>>
>> Anyway - I’m done for now. See you on the other side.
>>
>> A
>>
>> Get Outlook for iOS <https://aka.ms/o0ukef>
>>
>> ------------------------------
>> *From:* Nathan Brookfield <nathan.brookfield at simtronic.com.au>
>> *Sent:* Wednesday, April 3, 2019 8:54 pm
>> *To:* Simon Sharwood; Andrew Yager
>> *Cc:* Robert Hudson; ausnog at lists.ausnog.net
>> *Subject:* RE: [AusNOG] Telstra multiple service faults - Chatswood
>> Exchange?
>>
>>
>> I love that they’re confusing Victoria Avenue in Chatswood with Victoria
>> Road at Ermington haha….
>>
>>
>>
>> *From:* Simon Sharwood <simon at jargonmaster.com>
>> *Sent:* Wednesday, April 3, 2019 8:44 PM
>> *To:* Andrew Yager <andrew at rwts.com.au>
>> *Cc:* Nathan Brookfield <Nathan.Brookfield at simtronic.com.au>; Robert
>> Hudson <hudrob at gmail.com>; ausnog at lists.ausnog.net
>> *Subject:* Re: [AusNOG] Telstra multiple service faults - Chatswood
>> Exchange?
>>
>>
>>
>> Telstra peeps told me a 3rd party cut something on Victoria Road
>> Chatswood and that Telstra can't even start work until 9PM tonight due to
>> the location.
>>
>> It's a big 'un. A real big 'un. Telstra's not quite sure where to
>> start...
>>
>>
>>
>>
>>
>> On Wed, Apr 3, 2019 at 7:56 PM Andrew Yager <andrew at rwts.com.au> wrote:
>>
>> When I first drove past there was literally no one there.
>>
>>
>>
>> A
>>
>>
>>
>> Get Outlook for iOS <https://aka.ms/o0ukef>
>>
>>
>> ------------------------------
>>
>> *From:* Nathan Brookfield <nathan.brookfield at simtronic.com.au>
>> *Sent:* Wednesday, April 3, 2019 7:48 pm
>> *To:* Andrew Yager; Robert Hudson
>> *Cc:* ausnog at lists.ausnog.net
>> *Subject:* RE: [AusNOG] Telstra multiple service faults - Chatswood
>> Exchange?
>>
>>
>>
>> Looks like they’re working hard at it? Jeez ☹
>>
>>
>>
>> *From:* Andrew Yager <andrew at rwts.com.au>
>> *Sent:* Wednesday, April 3, 2019 7:43 PM
>> *To:* Robert Hudson <hudrob at gmail.com>; Nathan Brookfield <
>> Nathan.Brookfield at simtronic.com.au>
>> *Cc:* ausnog at lists.ausnog.net
>> *Subject:* Re: [AusNOG] Telstra multiple service faults - Chatswood
>> Exchange?
>>
>>
>>
>> https://twitter.com/andrewyager/status/1113356966556868608?s=21
>>
>>
>>
>> Andrew
>>
>>
>>
>> Get Outlook for iOS <https://aka.ms/o0ukef>
>> ------------------------------
>>
>> *From:* AusNOG <ausnog-bounces at lists.ausnog.net> on behalf of Robert
>> Hudson <hudrob at gmail.com>
>> *Sent:* Wednesday, April 3, 2019 6:03:28 PM
>> *To:* Nathan Brookfield
>> *Cc:* ausnog at lists.ausnog.net
>> *Subject:* Re: [AusNOG] Telstra multiple service faults - Chatswood
>> Exchange?
>>
>>
>>
>> I remember a backhoe incident in the Sydney CBD that cut a mass of
>> fibres...
>>
>>
>>
>> Good times.
>>
>>
>>
>> On Wed, 3 Apr 2019 at 17:43, Nathan Brookfield <
>> Nathan.Brookfield at simtronic.com.au> wrote:
>>
>> Cut is no where near Chatswood, it’s at Ermington on Victoria Road.
>> Traffic control is required and the installation of two new pits as well…..
>> Catastrophic sounds about right but they’ve been up against worse.
>>
>>
>>
>> Kindest Regards,
>>
>> Nathan Brookfield (VK2NAB)
>>
>>
>>
>> Chief Executive Officer
>>
>> Simtronic Technologies Pty Ltd
>>
>>
>>
>> *Local:* (02) 4749 4949 *|* *Fax:* (02) 4749 4950 *|* *Direct:* (02)
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>>
>>
>>
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>> *From:* AusNOG <ausnog-bounces at lists.ausnog.net> *On Behalf Of *Michael
>> Diamond
>> *Sent:* Wednesday, April 3, 2019 5:39 PM
>> *To:* ausnog at lists.ausnog.net
>> *Subject:* Re: [AusNOG] Telstra multiple service faults - Chatswood
>> Exchange?
>>
>>
>>
>> Hi All,
>>
>>
>>
>> Fibre damage at Chatswood occurred approx. 10pm last night by 3rd party
>> drilling.  I think the word that was used to describe this fault was
>>  ‘catastrophic’.
>>
>>
>>
>> Many, many pairs affected with 300m of new haul required.  They are ETA
>> to starting splicing around 5-6pm tonight, but anyone who has driven around
>> Chatswood around peak time will know that traffic will cause nightmares for
>> all involved.
>>
>>
>>
>> There is still no ETR, but if you haven’t made alternative arrangements ,
>> you’re in for a long wait. My best *guess* is you’re looking at another
>> 12-24 hours.
>>
>>
>>
>> Regards,
>>
>> *Michael Diamond* / Chief Executive Officer
>> mdiamond at binarynetworks.com.au
>>
>> *BINARY NETWORKS*
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>>
>>
>>
>>
>> *From:* AusNOG <ausnog-bounces at lists.ausnog.net> *On Behalf Of *TWIG
>> Security
>> *Sent:* Wednesday, 3 April 2019 10:45 AM
>> *To:* ausnog at lists.ausnog.net
>> *Subject:* Re: [AusNOG] Telstra multiple service faults - Chatswood
>> Exchange?
>>
>>
>>
>>
>> Fibre cut in Chatswood apparently.  Go redundancy !
>>
>>
>>
>> On 3/04/2019 12:45 am, Andrew Yager wrote:
>>
>> Hi,
>>
>>
>>
>> We've got a bunch of headend services out in NextDC, Global and Eqx, and
>> I see Eqx also have reported a transit outage on their eqx connect product
>> (which i'm assuming is telstra cause it lines up), and I know a few other
>> people who have services down. The services affected are all likely fed
>> from the chatswood exch (although I can't 100% confirm this is the case).
>>
>>
>>
>> Chatting to the Telstra Recall team, it looks like they're currently
>> sending techs to a bunch of exchanges around the site and wanting to do
>> tests in the DC's; but they all seem to be ignorant of the multiple cases
>> for different services
>>
>>
>>
>> Is anyone from Telstra watching along and able to get someone to
>> correlate them together? I feel like someone should have picked up the
>> link… but you know what they say about assumptions… and I can also see that
>> there hasn't been an outage posted about it yet.
>>
>>
>>
>> Andrew
>>
>>
>>
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