<div dir="ltr"><div dir="ltr">I'm interested if there's been any interruption to Cloud Services, where redundancy is part of the service offering, where this would appear to be a breach of SLA:<br> <br>"Cloud connections are built and configured as fully redundant from a Telstra IP network service to supported cloud provider network edges. Multiple high capacity ( Nx10G) links are configured as active/ backup – so any router or link failure along the path triggers failover without impacting cloud connectivity."<br><a href="https://cloud.telstra.com/res/pdf/cloud-gateway-technical-guide-international.pdf"><br>https://cloud.telstra.com/res/pdf/cloud-gateway-technical-guide-international.pdf</a><br><br>Kind regards<br><br>Paul Wilkins<br><br></div></div><br><div class="gmail_quote"><div dir="ltr" class="gmail_attr">On Thu, 4 Apr 2019 at 08:03, Andrew Yager <<a href="mailto:andrew@rwts.com.au">andrew@rwts.com.au</a>> wrote:<br></div><blockquote class="gmail_quote" style="margin:0px 0px 0px 0.8ex;border-left:1px solid rgb(204,204,204);padding-left:1ex"><div dir="ltr">Did anyone see anything come back overnight?<div><br></div><div>We're still in darkness…</div><div><br></div><div>Andrew</div></div><br><div class="gmail_quote"><div dir="ltr" class="gmail_attr">On Wed, 3 Apr 2019 at 21:04, Andrew Yager <<a href="mailto:andrew@rwts.com.au" target="_blank">andrew@rwts.com.au</a>> wrote:<br></div><blockquote class="gmail_quote" style="margin:0px 0px 0px 0.8ex;border-left:1px solid rgb(204,204,204);padding-left:1ex">
<div>
<div>
<div>
<div>
<div style="direction:ltr">Look, given that they send services to Macquarie Park, Ultimo and Alexandria from Chatswood via Parramatta, anything is possible.</div>
<div><br>
</div>
<div style="direction:ltr">Maybe the break really is at Victoria Ave in Chatswood and it’s all an elaborate hoax?</div>
<div><br>
</div>
<div style="direction:ltr">Anyway - I’m done for now. See you on the other side.</div>
<div><br>
</div>
<div style="direction:ltr">A</div>
</div>
<div><br>
</div>
<div class="gmail-m_7381096827914628430gmail-m_2295074950156818436ms-outlook-ios-signature">Get <a href="https://aka.ms/o0ukef" target="_blank">Outlook for iOS</a></div>
</div>
<div> </div>
<hr style="display:inline-block;width:98%">
<div id="gmail-m_7381096827914628430gmail-m_2295074950156818436divRplyFwdMsg" dir="dir="ltr""><font style="font-size:11pt" face="Calibri, sans-serif" color="#000000"><b>From:</b> Nathan Brookfield <<a href="mailto:nathan.brookfield@simtronic.com.au" target="_blank">nathan.brookfield@simtronic.com.au</a>><br>
<b>Sent:</b> Wednesday, April 3, 2019 8:54 pm<br>
<b>To:</b> Simon Sharwood; Andrew Yager<br>
<b>Cc:</b> Robert Hudson; <a href="mailto:ausnog@lists.ausnog.net" target="_blank">ausnog@lists.ausnog.net</a><br>
<b>Subject:</b> RE: [AusNOG] Telstra multiple service faults - Chatswood Exchange?
<div> </div>
</font></div>
<div class="gmail-m_7381096827914628430gmail-m_2295074950156818436WordSection1">
<p class="MsoNormal">I love that they’re confusing Victoria Avenue in Chatswood with Victoria Road at Ermington haha….</p>
<p class="MsoNormal"> </p>
<p class="MsoNormal"><b>From:</b> Simon Sharwood <<a href="mailto:simon@jargonmaster.com" target="_blank">simon@jargonmaster.com</a>> <br>
<b>Sent:</b> Wednesday, April 3, 2019 8:44 PM<br>
<b>To:</b> Andrew Yager <<a href="mailto:andrew@rwts.com.au" target="_blank">andrew@rwts.com.au</a>><br>
<b>Cc:</b> Nathan Brookfield <<a href="mailto:Nathan.Brookfield@simtronic.com.au" target="_blank">Nathan.Brookfield@simtronic.com.au</a>>; Robert Hudson <<a href="mailto:hudrob@gmail.com" target="_blank">hudrob@gmail.com</a>>; <a href="mailto:ausnog@lists.ausnog.net" target="_blank">ausnog@lists.ausnog.net</a><br>
<b>Subject:</b> Re: [AusNOG] Telstra multiple service faults - Chatswood Exchange?</p>
<p class="MsoNormal"> </p>
<div>
<p class="MsoNormal">Telstra peeps told me a 3rd party cut something on Victoria Road Chatswood and that Telstra can't even start work until 9PM tonight due to the location.</p>
<div>
<p class="MsoNormal">It's a big 'un. A real big 'un. Telstra's not quite sure where to start... </p>
<div>
<p class="MsoNormal"> </p>
</div>
</div>
</div>
<p class="MsoNormal"> </p>
<div>
<div>
<p class="MsoNormal">On Wed, Apr 3, 2019 at 7:56 PM Andrew Yager <<a href="mailto:andrew@rwts.com.au" target="_blank">andrew@rwts.com.au</a>> wrote:</p>
</div>
<blockquote style="border-color:currentcolor currentcolor currentcolor rgb(204,204,204);border-style:none none none solid;border-width:medium medium medium 1pt;padding:0in 0in 0in 6pt;margin-left:4.8pt;margin-right:0in">
<div>
<div>
<div>
<div>
<div>
<p class="MsoNormal">When I first drove past there was literally no one there.</p>
</div>
<div>
<p class="MsoNormal"> </p>
</div>
<div>
<p class="MsoNormal">A</p>
</div>
</div>
<div>
<p class="MsoNormal"> </p>
</div>
<div>
<p class="MsoNormal">Get <a href="https://aka.ms/o0ukef" target="_blank">Outlook for iOS</a></p>
</div>
</div>
<div>
<p class="MsoNormal"> </p>
</div>
<div class="MsoNormal" style="text-align:center" align="center">
<hr width="98%" size="2" align="center">
</div>
<div id="gmail-m_7381096827914628430gmail-m_2295074950156818436gmail-m_4521680214320466310divRplyFwdMsg">
<p class="MsoNormal"><b><span style="color:black">From:</span></b><span style="color:black"> Nathan Brookfield <<a href="mailto:nathan.brookfield@simtronic.com.au" target="_blank">nathan.brookfield@simtronic.com.au</a>><br>
<b>Sent:</b> Wednesday, April 3, 2019 7:48 pm<br>
<b>To:</b> Andrew Yager; Robert Hudson<br>
<b>Cc:</b> <a href="mailto:ausnog@lists.ausnog.net" target="_blank">ausnog@lists.ausnog.net</a><br>
<b>Subject:</b> RE: [AusNOG] Telstra multiple service faults - Chatswood Exchange?
</span></p>
<div>
<p class="MsoNormal"><span style="color:black"> </span></p>
</div>
</div>
<div>
<p class="MsoNormal">Looks like they’re working hard at it? Jeez <span style="font-family:"Segoe UI Emoji",sans-serif">
☹</span></p>
<p class="MsoNormal"> </p>
<div>
<div style="border-color:rgb(225,225,225) currentcolor currentcolor;border-style:solid none none;border-width:1pt medium medium;padding:3pt 0in 0in">
<p class="MsoNormal"><b>From:</b> Andrew Yager <<a href="mailto:andrew@rwts.com.au" target="_blank">andrew@rwts.com.au</a>>
<br>
<b>Sent:</b> Wednesday, April 3, 2019 7:43 PM<br>
<b>To:</b> Robert Hudson <<a href="mailto:hudrob@gmail.com" target="_blank">hudrob@gmail.com</a>>; Nathan Brookfield <<a href="mailto:Nathan.Brookfield@simtronic.com.au" target="_blank">Nathan.Brookfield@simtronic.com.au</a>><br>
<b>Cc:</b> <a href="mailto:ausnog@lists.ausnog.net" target="_blank">ausnog@lists.ausnog.net</a><br>
<b>Subject:</b> Re: [AusNOG] Telstra multiple service faults - Chatswood Exchange?</p>
</div>
</div>
<p class="MsoNormal"> </p>
<div>
<div>
<div>
<p class="MsoNormal"><a href="https://twitter.com/andrewyager/status/1113356966556868608?s=21" target="_blank">https://twitter.com/andrewyager/status/1113356966556868608?s=21</a></p>
</div>
<div>
<p class="MsoNormal"> </p>
</div>
<div>
<p class="MsoNormal">Andrew</p>
</div>
</div>
<div>
<p class="MsoNormal"> </p>
</div>
<div>
<p class="MsoNormal">Get <a href="https://aka.ms/o0ukef" target="_blank">
Outlook for iOS</a></p>
</div>
</div>
<div class="MsoNormal" style="text-align:center" align="center">
<hr width="98%" size="2" align="center">
</div>
<div id="gmail-m_7381096827914628430gmail-m_2295074950156818436gmail-m_4521680214320466310divRplyFwdMsg">
<p class="MsoNormal"><b><span style="color:black">From:</span></b><span style="color:black"> AusNOG <<a href="mailto:ausnog-bounces@lists.ausnog.net" target="_blank">ausnog-bounces@lists.ausnog.net</a>> on behalf of Robert Hudson <<a href="mailto:hudrob@gmail.com" target="_blank">hudrob@gmail.com</a>><br>
<b>Sent:</b> Wednesday, April 3, 2019 6:03:28 PM<br>
<b>To:</b> Nathan Brookfield<br>
<b>Cc:</b> <a href="mailto:ausnog@lists.ausnog.net" target="_blank">ausnog@lists.ausnog.net</a><br>
<b>Subject:</b> Re: [AusNOG] Telstra multiple service faults - Chatswood Exchange?</span>
</p>
<div>
<p class="MsoNormal"> </p>
</div>
</div>
<div>
<div>
<p class="MsoNormal">I remember a backhoe incident in the Sydney CBD that cut a mass of fibres...
</p>
<div>
<p class="MsoNormal"> </p>
</div>
<div>
<p class="MsoNormal">Good times.</p>
</div>
</div>
<p class="MsoNormal"> </p>
<div>
<div>
<p class="MsoNormal">On Wed, 3 Apr 2019 at 17:43, Nathan Brookfield <<a href="mailto:Nathan.Brookfield@simtronic.com.au" target="_blank">Nathan.Brookfield@simtronic.com.au</a>> wrote:</p>
</div>
<blockquote style="border-color:currentcolor currentcolor currentcolor rgb(204,204,204);border-style:none none none solid;border-width:medium medium medium 1pt;padding:0in 0in 0in 6pt;margin:5pt 0in 5pt 4.8pt">
<div>
<div>
<p class="MsoNormal">Cut is no where near Chatswood, it’s at Ermington on Victoria Road. Traffic control is required and the installation of two new pits as well….. Catastrophic sounds about right but they’ve been up against worse.</p>
<p class="MsoNormal"> </p>
<div>
<p class="MsoNormal" style="background:white none repeat scroll 0% 0%"><span style="font-size:10pt;color:rgb(31,73,125)">Kindest Regards,</span></p>
<p class="MsoNormal" style="background:white none repeat scroll 0% 0%"><span style="font-size:10pt;color:rgb(54,95,145)">Nathan Brookfield (VK2NAB)</span></p>
<p class="MsoNormal" style="background:white none repeat scroll 0% 0%"><span style="font-size:10pt;color:rgb(54,95,145)"> </span></p>
<p class="MsoNormal" style="background:white none repeat scroll 0% 0%"><span style="font-size:10pt;color:rgb(54,95,145)">Chief Executive Officer</span></p>
<p class="MsoNormal" style="background:white none repeat scroll 0% 0%"><span style="font-size:10pt;color:rgb(54,95,145)">Simtronic Technologies Pty Ltd</span></p>
<p class="MsoNormal" style="background:white none repeat scroll 0% 0%"><span style="font-size:10pt;color:rgb(54,95,145)"> </span></p>
<p class="MsoNormal" style="background:white none repeat scroll 0% 0%"><b><span style="font-size:10pt;color:rgb(54,95,145)">Local:</span></b><span style="font-size:10pt;color:rgb(54,95,145)"> (02) 4749 4949 <b>|</b> <b>Fax:</b> (02) 4749 4950 <b>|</b> <b>Direct:</b> (02) 4749 4951</span></p>
<p class="MsoNormal" style="background:white none repeat scroll 0% 0%"><b><span style="font-size:10pt;color:rgb(54,95,145)">Web</span></b><span style="font-size:10pt;color:rgb(54,95,145)">: <a href="http://www.simtronic.com.au/" target="_blank"><span style="color:rgb(54,95,145)">http://www.simtronic.com.au</span></a> <b>|</b> <b>E-mail</b>: <a href="mailto:nathan.brookfield@simtronic.com.au" target="_blank"><span style="color:rgb(54,95,145)">nathan.brookfield@simtronic.com.au</span></a></span></p>
<p class="MsoNormal" style="background:white none repeat scroll 0% 0%"><span style="font-size:12pt;font-family:"Times New Roman",serif;color:rgb(33,33,33)"> </span></p>
<p class="MsoNormal"><img id="gmail-m_7381096827914628430gmail-m_2295074950156818436gmail-m_4521680214320466310gmail-m_-8406386043596641952Picture_x0020_2" style="width: 2.8301in; height: 0.6698in;" src="cid:169e50292244cff311" width="272" height="64" border="0"></p>
<p class="MsoNormal" style="margin-bottom:12pt"><span style="font-size:9pt;font-family:Arial,sans-serif;color:rgb(173,42,67)" lang="EN-AU"><br>
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<p class="MsoNormal"> </p>
<div>
<div style="border-color:rgb(225,225,225) currentcolor currentcolor;border-style:solid none none;border-width:1pt medium medium;padding:3pt 0in 0in">
<p class="MsoNormal"><b>From:</b> AusNOG <<a href="mailto:ausnog-bounces@lists.ausnog.net" target="_blank">ausnog-bounces@lists.ausnog.net</a>>
<b>On Behalf Of </b>Michael Diamond<br>
<b>Sent:</b> Wednesday, April 3, 2019 5:39 PM<br>
<b>To:</b> <a href="mailto:ausnog@lists.ausnog.net" target="_blank">ausnog@lists.ausnog.net</a><br>
<b>Subject:</b> Re: [AusNOG] Telstra multiple service faults - Chatswood Exchange?</p>
</div>
</div>
<p class="MsoNormal"> </p>
<p class="MsoNormal"><span lang="EN-AU">Hi All,</span></p>
<p class="MsoNormal"><span lang="EN-AU"> </span></p>
<p class="MsoNormal"><span lang="EN-AU">Fibre damage at Chatswood occurred approx. 10pm last night by 3<sup>rd</sup> party drilling. I think the word that was used to describe this fault was ‘catastrophic’.
</span></p>
<p class="MsoNormal"><span lang="EN-AU"> </span></p>
<p class="MsoNormal"><span lang="EN-AU">Many, many pairs affected with 300m of new haul required. They are ETA to starting splicing around 5-6pm tonight, but anyone who has driven around Chatswood around peak time will know that traffic will cause
nightmares for all involved.</span></p>
<p class="MsoNormal"><span lang="EN-AU"> </span></p>
<p class="MsoNormal"><span lang="EN-AU">There is still no ETR, but if you haven’t made alternative arrangements , you’re in for a long wait. My best
<b>guess</b> is you’re looking at another 12-24 hours.</span></p>
<p class="MsoNormal"><span lang="EN-AU"> </span></p>
<p class="MsoNormal"><span style="font-size:9pt;color:rgb(33,33,33)" lang="EN-AU">Regards,</span></p>
<p class="MsoNormal" style="margin-bottom:7.5pt;line-height:10.5pt"><b><span style="font-size:9pt;color:rgb(33,33,33)" lang="EN-AU">Michael Diamond</span></b><span style="font-size:9pt;color:rgb(33,33,33)" lang="EN-AU"> / Chief Executive Officer
<br>
</span><span lang="EN-AU"><a href="mailto:mdiamond@binarynetworks.com.au" target="_blank"><span style="font-size:9pt;color:rgb(71,124,204)">mdiamond@binarynetworks.com.au</span></a></span></p>
<p class="MsoNormal" style="margin-bottom:7.5pt;line-height:10.5pt"><span style="font-size:9pt" lang="EN-AU"><img id="gmail-m_7381096827914628430gmail-m_2295074950156818436gmail-m_4521680214320466310gmail-m_-8406386043596641952_x005f_x0000_i1025" style="width: 1.0377in; height: 0.566in;" src="cid:169e50292245b16b22" width="100" height="54" border="0"></span></p>
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<p class="MsoNormal"><span lang="EN-AU"> </span></p>
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<div style="border-color:rgb(225,225,225) currentcolor currentcolor;border-style:solid none none;border-width:1pt medium medium;padding:3pt 0in 0in">
<p class="MsoNormal"><b>From:</b> AusNOG <<a href="mailto:ausnog-bounces@lists.ausnog.net" target="_blank">ausnog-bounces@lists.ausnog.net</a>>
<b>On Behalf Of </b>TWIG Security<br>
<b>Sent:</b> Wednesday, 3 April 2019 10:45 AM<br>
<b>To:</b> <a href="mailto:ausnog@lists.ausnog.net" target="_blank">ausnog@lists.ausnog.net</a><br>
<b>Subject:</b> Re: [AusNOG] Telstra multiple service faults - Chatswood Exchange?</p>
</div>
</div>
<p class="MsoNormal"><span lang="EN-AU"> </span></p>
<div>
<p class="MsoNormal"><span lang="EN-AU"><br>
Fibre cut in Chatswood apparently. Go redundancy !<br>
<br>
<br>
<br>
On 3/04/2019 12:45 am, Andrew Yager wrote:</span></p>
</div>
<blockquote style="margin-top:5pt;margin-bottom:5pt">
<div>
<p class="MsoNormal"><span lang="EN-AU">Hi, </span></p>
<div>
<p class="MsoNormal"><span lang="EN-AU"> </span></p>
</div>
<div>
<p class="MsoNormal"><span lang="EN-AU">We've got a bunch of headend services out in NextDC, Global and Eqx, and I see Eqx also have reported a transit outage on their eqx connect product (which i'm assuming is telstra cause it lines up), and I know
a few other people who have services down. The services affected are all likely fed from the chatswood exch (although I can't 100% confirm this is the case).</span></p>
</div>
<div>
<p class="MsoNormal"><span lang="EN-AU"> </span></p>
</div>
<div>
<p class="MsoNormal"><span lang="EN-AU">Chatting to the Telstra Recall team, it looks like they're currently sending techs to a bunch of exchanges around the site and wanting to do tests in the DC's; but they all seem to be ignorant of the multiple
cases for different services</span></p>
</div>
<div>
<p class="MsoNormal"><span lang="EN-AU"> </span></p>
</div>
<div>
<p class="MsoNormal"><span lang="EN-AU">Is anyone from Telstra watching along and able to get someone to correlate them together? I feel like someone should have picked up the link… but you know what they say about assumptions… and I can also see that
there hasn't been an outage posted about it yet.</span></p>
</div>
<div>
<p class="MsoNormal"><span lang="EN-AU"> </span></p>
</div>
<div>
<p class="MsoNormal"><span lang="EN-AU">Andrew</span></p>
</div>
</div>
<p class="MsoNormal" style="margin-bottom:12pt"><span lang="EN-AU"> </span></p>
<pre><span lang="EN-AU">_______________________________________________</span></pre>
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</p>
<div>
<p class="MsoNormal"> </p>
</div>
<p class="MsoNormal">-- </p>
<div>
<div>
<p class="MsoNormal">Simon Sharwood | JargonMaster Corporate Communications |<br>
M +61 (0)414 37 37 26 |<br>
E <a href="mailto:simon@jargonmaster.com" target="_blank">simon@jargonmaster.com</a> | W
<a href="http://www.jargonmaster.com" target="_blank">www.jargonmaster.com</a><br>
24 North Street Marrickville NSW 2204 AUSTRALIA<br>
ABN: 14743763968<br>
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I'm a member of <a href="http://DHBC.org.au" target="_blank">DHBC.org.au</a> and a vExpert</p>
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<p class="MsoNormal"><img id="gmail-m_7381096827914628430gmail-m_2295074950156818436_x0000_i1029" style="width: 2.0849in; height: 1.3679in;" src="https://communities.vmware.com/servlet/JiveServlet/download/26788-1-122263/vExpert-2014-Badge.png" width="200" height="131" border="0"></p>
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</blockquote></div><br clear="all"><div><br></div>-- <br><div dir="ltr" class="gmail-m_7381096827914628430gmail_signature"><div dir="ltr"><div><div dir="ltr"><div><div dir="ltr"><div><div dir="ltr"><div><div dir="ltr"><div><div dir="ltr"><div><div dir="ltr"><div dir="ltr"><div dir="ltr"><b>Andrew Yager, CEO</b> <i>(BCompSc, JNCIS-SP, MACS (Snr) CP)</i><br></div><div dir="ltr">Real World Technology Solutions - IT People you can trust</div><div dir="ltr">Voice | Data | IT Procurement | Managed IT</div><div dir="ltr"><a href="http://rwts.com.au" target="_blank">rwts.com.au</a> | 1300 798 718</div><div dir="ltr"><br></div><div dir="ltr"><img src="https://docs.google.com/uc?export=download&id=18Hi40lXIo12No6i5e5ZgHAaVHVmn0FnX&revid=0B4fBbZ0cwq-1YnpYZDVPdEYxckFTNEUyb2NsYVdxUFNuYytjPQ" width="420" height="50"><br></div><div dir="ltr"><i style="font-family:arial;font-size:small">Real World is a DellEMC Gold Partner</i><br></div><div dir="ltr"><br></div><div dir="ltr">This document should be read only by those persons to whom it is addressed and its content is not intended for use by any other persons. If you have received this message in error, please notify us immediately. Please also destroy and delete the message from your computer. Any unauthorised form of reproduction of this message is strictly prohibited. We are not liable for the proper and complete transmission of the information contained in this communication, nor for any delay in its receipt. Please consider the environment before printing this e-mail.</div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div>
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