[AusNOG] Telstra mobile issues again?
Nick Stallman
nick at agentpoint.com
Thu May 24 14:56:38 EST 2018
FYI I believe NSW bracelets did actually roam and didn't have an outage.
The other states were cheapskates and didn't pay for roaming. :)
On 24/05/18 11:58, Tony Miles wrote:
> Might be a market now for dual-sim 'electronic bracelets' too now :)
>
> On 23 May 2018 11:57, "Mark Currie" <MCurrie at laserfast.com.au
> <mailto:MCurrie at laserfast.com.au>> wrote:
>
> There are dual SIM phones available as well.. Just sayin’ :-)
>
> Mark
>
> *From:*AusNOG [mailto:ausnog-bounces at lists.ausnog.net
> <mailto:ausnog-bounces at lists.ausnog.net>] *On Behalf Of *Bradley Amm
> *Sent:* Wednesday, 23 May 2018 11:19 AM
> *To:* ausnog at lists.ausnog.net <mailto:ausnog at lists.ausnog.net>
> *Subject:* Re: [AusNOG] Telstra mobile issues again?
>
> It would be great if we could “roam” between all networks or a
> company comes up with a product that can roam between all networks
>
> *From:*AusNOG [mailto:ausnog-bounces at lists.ausnog.net
> <mailto:ausnog-bounces at lists.ausnog.net>] *On Behalf Of *Brenden
> Cruikshank
> *Sent:* Wednesday, 23 May 2018 6:37 AM
> *To:* ausnog at lists.ausnog.net <mailto:ausnog at lists.ausnog.net>
> *Subject:* Re: [AusNOG] Telstra mobile issues again?
>
> I’m on a personal Telstra plan with an iPhone 8 Plus. It’s my
> choice to use Telstra because I’m either on call or backup to the
> oncall and I selected Telstra due to its “premium” mobile network.
> It’s not just coverage but actually reliable data speeds.
>
> Throughout the Telstra outage my phone never went SOS only, does
> this mean my phone wouldn’t have been able to fail over to another
> network for 000 / 112??? I was unable to make outbound calls and
> my incoming calls all went to voicemail. My guess is I would be
> unable to call 000/112 and in an emergency hopefully someone is on
> another carrier
>
> This happened just outside my office building yesterday, if
> Telstra was out on Tuesday instead of Monday what’s your chances?
> Would the Telstra outage have affected emergency services once
> they arrived??
>
> https://www.brisbanetimes.com.au/national/queensland/woman-seriously-injured-after-being-hit-by-bus-in-brisbane-cbd-20180522-p4zgo5.html
> <https://www.brisbanetimes.com.au/national/queensland/woman-seriously-injured-after-being-hit-by-bus-in-brisbane-cbd-20180522-p4zgo5.html>
>
>
> Telstra seems to publicly dismiss its outages as minor or
> “affected a small number of users” meanwhile people are mentioning
> it nation wide. The outages have been higher then usual over the
> last 6 months but I’ve got 18 months left on my contact.
>
> At work we use an Optus evolve service and have 1-3 fixed voice or
> data outages on a good month lasting 30-90 mins to half a day or
> longer. Business is in contract until 2020, it’s now just accepted
> as a normal thing and phones are too hard so “thinking about what
> to do about it” isn’t as simple as that. (We did get a second
> internet service so I guess we did think about it on the data side).
>
> On the other hand we have a legacy Telstra frame relay service,
> it’s had 100% uptime for as long as I can remember. Old technology
> just seems so much more reliable.
>
> Tonight I’m picking up a Amaysim to use as a backup on their
> $10/mo plan. It’s cheap and what Telstra recommends I don’t do!
>
> https://www.itnews.com.au/news/telstra-warns-users-off-cheap-sims-491236
> <https://www.itnews.com.au/news/telstra-warns-users-off-cheap-sims-491236>
>
>
> And 4G was unavailable this morning at Central station in Brisbane
> with minimal to no 3G data throughput. Thanks Telstra.
>
> Sent from my iPhone
>
>
> On 22 May 2018, at 11:11 pm, Joshua D'Alton <joshua at railgun.com.au
> <mailto:joshua at railgun.com.au>> wrote:
>
> If a business, regardless of size, isn't looking at these
> Telstra outages (or any of their provider outages really) and
> getting the ball rolling on what to do about it..... well, not
> good.
>
> The smallest business has the ability, even if not the
> intelligence/motivation/smarts/etc, to evaluate what they rely
> on and the level of continuity they require. Literally even
> just reading this thread should be enough to raise the
> appropriate questions, such as "why do you think something
> like "they pay for a service. It probably isn't the cheapest,
> but they pay for it anyhow because the name brings an element
> of trust" means zero downtime?"
>
> It is interesting that there has been a shift between services
> you could totally rely on (say Telstra in the 90s), to those
> you can't even with a tight SLA (Telstra now..), but the
> reality is those considering a bulletproof system in the 90s
> still had a backup incase of a Telstra outage.
>
> But back to the OP, Telstra dropping 000 should be hounded
> like no tomorrow. People think power gas is essential
> services, but 000 is actually essential. Is anyone monitoring
> the ACMA or whoever responses to these events and the lapsing
> of SLAs?
>
> On 22 May 2018 at 22:22, Karen Hargreave
> <karen at iamunique.net.au <mailto:karen at iamunique.net.au>> wrote:
>
> Ok, devils advocate side to the rant..
>
> Firstly, let me say that I am not against your idea in the
> sense that there is definitely a need for small businesses
> to be more agile.
>
> Ok, that said. Yes, one could think that a small business
> could be more agile, but then, they pay for a service. It
> probably isn't the cheapest, but they pay for it anyhow
> because the name brings an element of trust. Small
> businesses generally don't have the ability to reach into
> a draw and pick up a sim from another provider just to
> keep them on the air. Even if they can, how do they tell
> their customers of a phone number change? Who do they
> tell? Yes, a solution could involve other types of voice
> services to be contacted on, but then there is the
> question, if part of what they are paying for is trust in
> the brand, then well... you know where I am going.
>
> Oh, and food for thought, almost literally... try working
> at a food delivery place when the competitor has no
> eftpos... yes, they do lose money :) and customers :)
>
>
> Sent from my iPad
>
>
> On 22 May 2018, at 9:49 pm, Jason Leschnik
> <jason at leschnik.me <mailto:jason at leschnik.me>> wrote:
>
> The Media and the Public's response to this is a
> little disheartening. Before I got into the world of
> networking I'd be part of the masses on WhingePool
> ragging on the ISPs. The more I see behind the curtain
> of the industry I sympathise that the problems we face
> are large and complex. Most people struggle to perform
> simple "adult" functions but yet believe that a large
> insanely complex organisation with many moving parts
> isn't just as potentially flawed is baffling. So many
> comments on Twitter with business owners blaming
> Telstra for their "insane financial loss" due to the
> outage but in saying that, isn't their lack of BCP
> nothing more than the same thing Telstra saw if not
> worse? A small company is much more agile to create a
> simple BCP for events like this.
>
> /Rant
>
> On 21 May 2018 at 10:37, Ross Wheeler
> <ausnog at rossw.net <mailto:ausnog at rossw.net>> wrote:
>
>
> I'm seeing (mobile) services - voice and data -
> down or intermittent in multiple areas for the
> last 40 minutes or so.
>
> Can't find anything mentioned about it - am I just
> lucky enough to have a significant proportion of
> my telstra services go titsup all together, or is
> there some wider issue?
>
> (None of my services with other carriers seem
> affected at this stage).
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--
Nick Stallman
Technical Director
Email nick at agentpoint.com <mailto:nick at agentpoint.com>
Phone 02 8039 6820 <tel:0280396820>
Website www.agentpoint.com.au <https://www.agentpoint.com.au/>
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