[AusNOG] Warranty claim on Cisco Nexus bought from and still under contract with Microsoft

[Philip Loenneker]

I highly recommend you verify the MD5 checksum before using these, but you may be able to get the files you need here:
http://sfree.ws/main_group?id=1


From: AusNOG [mailto:ausnog-bounces at lists.ausnog.net] On Behalf Of Tim Murphy
Sent: Tuesday, 23 January 2018 2:27 PM
To: ausnog at lists.ausnog.net
Subject: [AusNOG] Warranty claim on Cisco Nexus bought from and still under contract with Microsoft

Hi team,
I need assistance or would be greate if a Microsoft Engineer can respond here. We bought a bunch of brand new Cisco Nexus switches (still sealed in boxes at the time of purchase) in an Auction. The switches originally belonged to Microsoft but the auction was held by a third party auctioneer. The switches were running ok in production for us until found out there is a major security flaw with the firmware we are currently using. We contacted Cisco for firmware upgrade as the switches are all still under warranty, but Cisco is refusing to help as the support contract is still under Microsoft and as per Cisco, either someone from Microsoft should raise the TAC support request, or Microsoft should accept to transfer the contract to us. Has anyone has a similar experience before? Any suggestions? Is there a Microsoft Engineer here who can help?
Thanks all

-------------- next part --------------
An HTML attachment was scrubbed...
URL: <http://lists.ausnog.net/pipermail/ausnog/attachments/20180123/a83fdc3c/attachment.html>