[AusNOG] Warranty claim on Cisco Nexus bought from and still under contract with Microsoft

[Mark Newton]

Have a read of the advisory, Cisco usually supplies software fixes for security bugs without requiring an active maintenance contract. There’ll be a paragraph there which describes the hoops you need to jump through to get it (typically email a copy of the advisory and a “show version” to tac at cisco.com <mailto:tac at cisco.com>)

  - mark


> On 23 Jan 2018, at 2:27 PM, Tim Murphy <allbidss at gmail.com> wrote:
> 
> Hi team,
> I need assistance or would be greate if a Microsoft Engineer can respond here. We bought a bunch of brand new Cisco Nexus switches (still sealed in boxes at the time of purchase) in an Auction. The switches originally belonged to Microsoft but the auction was held by a third party auctioneer. The switches were running ok in production for us until found out there is a major security flaw with the firmware we are currently using. We contacted Cisco for firmware upgrade as the switches are all still under warranty, but Cisco is refusing to help as the support contract is still under Microsoft and as per Cisco, either someone from Microsoft should raise the TAC support request, or Microsoft should accept to transfer the contract to us. Has anyone has a similar experience before? Any suggestions? Is there a Microsoft Engineer here who can help?
> Thanks all 
> 
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