[AusNOG] nbn compensation to customer

[PF]

Nothing recent, but I lodged a TIO complaint for my missed NBN appointments
in early 2015, here's an excerpt from the final email:

Situation: The complaint you have lodged with the TIO was that there were
> issues with getting the installation completed with NBNco.
>
> Discussion: We discussed over the phone in regards to this matter and
> investigated the matter in full.
>
> Resolution: After investigation in regards to this matter, we came to the
> following resolution with you:
>
> a) We have investigated this INCIDENT and determined that NBN failed to
> meet 3 appointments.
> b) We escalated the issue with NBNco’s Operations Manager.
> c) NBNco’s Operations Manager offered to have the 4th appointment
> micro-managed.
> d) With this being done, NBNco attended and completed the installation.
> e) You are now connected on the NBN network.




On Wed, Dec 26, 2018 at 7:58 PM Alex Moorhouse <alex at 10mates.com.au> wrote:

> Hi guys, anyone have experience in this?
>
> If so could you describe your customers case and outcome?
>
> Who is your wholesaler and or account manager? or do you have a direct
> relationship with nbn?
>
> I have a customer seeking compensation for an nbn tech missing an
> appointment and thus the customer didn't go to work that day. Yes I know
> previously there was no way nbn would pay out for this though I believe
> things may have changed.
>
> Cheers
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> AusNOG at lists.ausnog.net
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>
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