[AusNOG] nbn compensation to customer

[Narelle Clark]

This should be covered under the new ACMA rules:
https://www.acma.gov.au/Industry/Telco/Infrastructure/The-NBN-and-industry/new-complaints-handling-rules-1

though I would have thought it should still go to the TIO.

Let us know what you find.


Narelle

On Wed, 26 Dec. 2018, 8:58 pm Alex Moorhouse, <alex at 10mates.com.au> wrote:

> Hi guys, anyone have experience in this?
>
> If so could you describe your customers case and outcome?
>
> Who is your wholesaler and or account manager? or do you have a direct
> relationship with nbn?
>
> I have a customer seeking compensation for an nbn tech missing an
> appointment and thus the customer didn't go to work that day. Yes I know
> previously there was no way nbn would pay out for this though I believe
> things may have changed.
>
> Cheers
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