[AusNOG] Vendors back charging on support and maintenance.

[Edwin Groothuis]

But keep in mind: Insurance != support.

When the floods in Brisbane happened (somewhere between 2008-2017, the
exact year escapes me) we had to tell the customers that their soaked
equipment wasn't an RMA/Support issue but an insurance issue.

Edwin

On 26 April 2018 at 15:58, Scott Howard <scott at doc.net.au> wrote:

> While you're at it, you might as well cancel your house and contents
> insurance.
>
> If the building burns down, just call up and start a new policy and then
> submit your claim.
>
> I'm sure they'll be ok with that, right?
>
>   Scott
>
>
>
> On Wed, Apr 25, 2018 at 10:41 PM, Karl Auer <kauer at biplane.com.au> wrote:
>
>> On Wed, 2018-04-25 at 00:07 +0000, Nikolas Geyer wrote:
>> > Yes, it’s pretty standard. It’s to stop people running hardware
>> > without a maintenance contract and only buying one when they need to
>> > do, for example, a RMA.
>>
>> Sorry, why is that a problem? If they pay the support fee, they should
>> get the benefits. If they are not using the benefits, why should they
>> pay the fee? On the flip side, they may not have paid support for ten
>> years, but they also have not been costing the vendor anything.
>>
>> I see no problem with someone waiting until it is needed before paying
>> the support fee.
>>
>> Am I missing something? What *is* the "vendor side of the problem"?
>>
>> Regards, K.
>>
>> --
>> ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
>> Karl Auer (kauer at biplane.com.au)
>> http://www.biplane.com.au/kauer
>> http://twitter.com/kauer389
>>
>> GPG fingerprint: A0CD 28F0 10BE FC21 C57C 67C1 19A6 83A4 9B0B 1D75
>> Old fingerprint: A52E F6B9 708B 51C4 85E6 1634 0571 ADF9 3C1C 6A3A
>>
>>
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>
>
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