[AusNOG] Vendors back charging on support and maintenance.

[Joseph Goldman]

Perhaps there is a middle ground like with health insurance? Time limits 
for certain claims?

  The main complaint seems to be buying second hand gear, perhaps 
providing a bill of sale and a statement saying the hardware is 
'currently' working and operational, and a first 1-3 months no RMA or 
something similar kind of policy to protect against immediate fraud I 
think would be reasonable - this way the second hand kit gets access to 
software and TAC while not being at a huge risk of customer turning 
around and expecting RMA's day 1, and protecting against some long-con 
which seems obviously fraudulent.

But this is all just speculation - current policy is current policy and 
if enforced, is gonna suck for Peter's customer.

On 26/04/18 15:58, Scott Howard wrote:
> While you're at it, you might as well cancel your house and contents 
> insurance.
>
> If the building burns down, just call up and start a new policy and 
> then submit your claim.
>
> I'm sure they'll be ok with that, right?
>
>   Scott
>
>
>
> On Wed, Apr 25, 2018 at 10:41 PM, Karl Auer <kauer at biplane.com.au 
> <mailto:kauer at biplane.com.au>> wrote:
>
>     On Wed, 2018-04-25 at 00:07 +0000, Nikolas Geyer wrote:
>     > Yes, it’s pretty standard. It’s to stop people running hardware
>     > without a maintenance contract and only buying one when they need to
>     > do, for example, a RMA.
>
>     Sorry, why is that a problem? If they pay the support fee, they should
>     get the benefits. If they are not using the benefits, why should they
>     pay the fee? On the flip side, they may not have paid support for ten
>     years, but they also have not been costing the vendor anything.
>
>     I see no problem with someone waiting until it is needed before paying
>     the support fee.
>
>     Am I missing something? What *is* the "vendor side of the problem"?
>
>     Regards, K.
>
>     -- 
>     ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
>     Karl Auer (kauer at biplane.com.au <mailto:kauer at biplane.com.au>)
>     http://www.biplane.com.au/kauer <http://www.biplane.com.au/kauer>
>     http://twitter.com/kauer389
>
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