[AusNOG] Vendors back charging on support and maintenance.

[Nikolas Geyer]

Yes, it’s pretty standard. It’s to stop people running hardware without a maintenance contract and only buying one when they need to do, for example, a RMA.

While it is certainly frustrating, I can also understand the vendor side of this “problem”.

Sent from my iPhone

> On 24 Apr 2018, at 12:33 am, Peter Tiggerdine <ptiggerdine at gmail.com> wrote:
> 
> Hi All
> 
> Apologies for the noise.  
> 
> I've just observed an interesting situation where a vendor is charging upto 18months "fee" to bring a device back into active maintenance and support. The customer purchase the kit secondhand. Naturally the customer is pushing back (don't blame them).
> 
> Is this common in our industry? It's the first time I've heard of it. Given some of the information coming out from the royal commission is this not the same as AMP or CBA charge customers for a service they didn't get or want?
> 
> Happy to take feedback either on list or off list. 
> 
> Regards,
> 
> Peter Tiggerdine
> 
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