[AusNOG] Business customer smashing their "unlimited" MBE 20/20Mbps internet service

[Gavin Peters]

Hi All,

This sounds like a chat with the client may de-escalate this before it
begins. All technical issues aside they may not even know they're using the
data. We had a client who's gmail on MacMail account was flooding the
network and apart from 'slow internet' they didn't have a clue.

Kind Regards,
Gavin
ᐧ

*Gavin Peters*
[image:
https://docs.google.com/a/serverfree.com.au/uc?id=0B2rc0MocfZHPeDBnbUo5S3g1UUU&export=download]

p| 1300 720 790   e| gavinpeters at allmanagedit.com.au

On 28 September 2017 at 14:19, Nathan Brookfield <
Nathan.Brookfield at simtronic.com.au> wrote:

> James,
>
> I agree with all of the other comments, especially David’s.  If you sell a
> Midband Ethernet at 20/20 which is ‘Unlimited’ or ‘Flatrate’ you should
> expect that the client may either use almost no traffic or  could flog the
> service.
>
> It’s the risk you take but fair use on an unlimited Ethernet tail isn’t
> something any customer should be having to deal with.
>
> Nathan Brookfield
> Chief Executive Officer
>
> Simtronic Technologies Pty Ltd
> http://www.simtronic.com.au
>
> On 28 Sep 2017, at 14:16, David Hughes <david at hughes.com.au> wrote:
>
>
> Can’t say I’ve ever heard the words “fair use” and “business grade” being
> applied to the same service before. If you’re selling it as an open 20meg
> pipe then that’s what I’d expect to be getting if I was the client.
>
>
>
> David
> …
>
>
> On 28 Sep 2017, at 1:20 pm, James Cunningham <jjazza26 at gmail.com> wrote:
>
>
> Hello Ausnog,
>
>
> We have a customer who we are providing a 20Mbps AAPT Wholesale, MBE
> e-line service for, and we have given them the service with Unlimited
> Internet data - but subject to fair use.
>
>
> The customer is smashing the service, 100% of the time, running it at at
> the full 19-20Mbps, 24/7, every single day, including weekends. This is
> resulting in 5-6TB of internet data that they are transferring through us,
> and our IP transit upstream, which is obviously costing us a fair chunk in
> IP transit costs.
>
>
> We haven't said anything to the customer, but I'm curious to see what
> other people would consider "fair use" of an business grade, unlimited
> Internet service.
>
>
> We already peer with Megaport and IX-Australia so we try to minimise our
> IP transit costs as much as possible, but this traffic is going directly
> Telstra, and we are loosing out on this particular customer. Do we just
> suck it up, or would you increase the customers monthly fee, throttle them,
> etc?
>
>
> Thoughts here would be appreciated.
>
>
> Thanks
>
>
> James
>
> _______________________________________________
>
> AusNOG mailing list
>
> AusNOG at lists.ausnog.net
>
> http://lists.ausnog.net/mailman/listinfo/ausnog
>
>
> _______________________________________________
> AusNOG mailing list
> AusNOG at lists.ausnog.net
> http://lists.ausnog.net/mailman/listinfo/ausnog
>
> _______________________________________________
> AusNOG mailing list
> AusNOG at lists.ausnog.net
> http://lists.ausnog.net/mailman/listinfo/ausnog
>
>
-------------- next part --------------
An HTML attachment was scrubbed...
URL: <http://lists.ausnog.net/pipermail/ausnog/attachments/20170928/6ac6966c/attachment.html>