[AusNOG] Business customer smashing their "unlimited" MBE 20/20Mbps internet service

[Nathan Brookfield]

James,

I agree with all of the other comments, especially David’s.  If you sell a Midband Ethernet at 20/20 which is ‘Unlimited’ or ‘Flatrate’ you should expect that the client may either use almost no traffic or  could flog the service.

It’s the risk you take but fair use on an unlimited Ethernet tail isn’t something any customer should be having to deal with.

Nathan Brookfield
Chief Executive Officer

Simtronic Technologies Pty Ltd
http://www.simtronic.com.au

On 28 Sep 2017, at 14:16, David Hughes <david at hughes.com.au<mailto:david at hughes.com.au>> wrote:


Can’t say I’ve ever heard the words “fair use” and “business grade” being applied to the same service before. If you’re selling it as an open 20meg pipe then that’s what I’d expect to be getting if I was the client.



David
…


On 28 Sep 2017, at 1:20 pm, James Cunningham <jjazza26 at gmail.com<mailto:jjazza26 at gmail.com>> wrote:

Hello Ausnog,

We have a customer who we are providing a 20Mbps AAPT Wholesale, MBE e-line service for, and we have given them the service with Unlimited Internet data - but subject to fair use.

The customer is smashing the service, 100% of the time, running it at at the full 19-20Mbps, 24/7, every single day, including weekends. This is resulting in 5-6TB of internet data that they are transferring through us, and our IP transit upstream, which is obviously costing us a fair chunk in IP transit costs.

We haven't said anything to the customer, but I'm curious to see what other people would consider "fair use" of an business grade, unlimited Internet service.

We already peer with Megaport and IX-Australia so we try to minimise our IP transit costs as much as possible, but this traffic is going directly Telstra, and we are loosing out on this particular customer. Do we just suck it up, or would you increase the customers monthly fee, throttle them, etc?

Thoughts here would be appreciated.

Thanks

James
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