<div dir="ltr">Hi All,<div><br></div><div>This sounds like a chat with the client may de-escalate this before it begins. All technical issues aside they may not even know they're using the data. We had a client who's gmail on MacMail account was flooding the network and apart from 'slow internet' they didn't have a clue.</div><div><br></div><div>Kind Regards,</div><div>Gavin</div></div><div hspace="streak-pt-mark" style="max-height:1px"><img alt="" style="width:0px;max-height:0px;overflow:hidden" src="https://mailfoogae.appspot.com/t?sender=aZ2F2aW5wZXRlcnNAc2VydmVyZnJlZS5jb20uYXU%3D&type=zerocontent&guid=e2c2b35b-931d-4839-af31-db73506d0b95"><font color="#ffffff" size="1">ᐧ</font></div><div class="gmail_extra"><br clear="all"><div><div class="gmail_signature" data-smartmail="gmail_signature"><div dir="ltr"><div><div dir="ltr"><div dir="ltr"><div dir="ltr"><p><font size="3"><b style="font-family:Calibri">Gavin Peters</b><br></font><img border="0" src="https://docs.google.com/a/serverfree.com.au/uc?id=0B2rc0MocfZHPeDBnbUo5S3g1UUU&export=download" alt="https://docs.google.com/a/serverfree.com.au/uc?id=0B2rc0MocfZHPeDBnbUo5S3g1UUU&export=download" style="font-size:small;margin-right:0px"><font size="3"><br></font></p><font size="3" face="Times New Roman"></font><p style="margin:5pt 0cm"><span style="font-size:9pt"><font face="Calibri"><span style="color:rgb(51,51,153)"><font color="#000000">p| 1300 720 790</font> </span>e| <span style="color:rgb(51,51,153)"><a href="mailto:gavinpeters@allmanagedit.com.au" target="_blank">gavinpeters@allmanagedit.com.au</a></span></font></span></p></div></div></div></div></div></div></div>
<br><div class="gmail_quote">On 28 September 2017 at 14:19, Nathan Brookfield <span dir="ltr"><<a href="mailto:Nathan.Brookfield@simtronic.com.au" target="_blank">Nathan.Brookfield@simtronic.com.au</a>></span> wrote:<br><blockquote class="gmail_quote" style="margin:0 0 0 .8ex;border-left:1px #ccc solid;padding-left:1ex">
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James,
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<div>I agree with all of the other comments, especially David’s. If you sell a Midband Ethernet at 20/20 which is ‘Unlimited’ or ‘Flatrate’ you should expect that the client may either use almost no traffic or could flog the service.</div>
<div><br>
</div>
<div>It’s the risk you take but fair use on an unlimited Ethernet tail isn’t something any customer should be having to deal with.<br>
<br>
<div id="m_5239441860277469183AppleMailSignature">Nathan Brookfield
<div>Chief Executive Officer</div>
<div><br>
</div>
<div>Simtronic Technologies Pty Ltd</div>
<div><a href="http://www.simtronic.com.au" target="_blank">http://www.simtronic.com.au</a></div>
</div><div><div class="h5">
<div><br>
On 28 Sep 2017, at 14:16, David Hughes <<a href="mailto:david@hughes.com.au" target="_blank">david@hughes.com.au</a>> wrote:<br>
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</div>
<div><span></span><br>
<span>Can’t say I’ve ever heard the words “fair use” and “business grade” being applied to the same service before. If you’re selling it as an open 20meg pipe then that’s what I’d expect to be getting if I was the client.</span><br>
<span></span><br>
<span></span><br>
<span></span><br>
<span>David</span><br>
<span>…</span><br>
<span></span><br>
<span></span><br>
<blockquote type="cite"><span>On 28 Sep 2017, at 1:20 pm, James Cunningham <<a href="mailto:jjazza26@gmail.com" target="_blank">jjazza26@gmail.com</a>> wrote:</span><br>
</blockquote>
<blockquote type="cite"><span></span><br>
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<blockquote type="cite"><span>Hello Ausnog,</span><br>
</blockquote>
<blockquote type="cite"><span></span><br>
</blockquote>
<blockquote type="cite"><span>We have a customer who we are providing a 20Mbps AAPT Wholesale, MBE e-line service for, and we have given them the service with Unlimited Internet data - but subject to fair use.</span><br>
</blockquote>
<blockquote type="cite"><span></span><br>
</blockquote>
<blockquote type="cite"><span>The customer is smashing the service, 100% of the time, running it at at the full 19-20Mbps, 24/7, every single day, including weekends. This is resulting in 5-6TB of internet data that they are transferring through us, and our
IP transit upstream, which is obviously costing us a fair chunk in IP transit costs.</span><br>
</blockquote>
<blockquote type="cite"><span></span><br>
</blockquote>
<blockquote type="cite"><span>We haven't said anything to the customer, but I'm curious to see what other people would consider "fair use" of an business grade, unlimited Internet service.</span><br>
</blockquote>
<blockquote type="cite"><span></span><br>
</blockquote>
<blockquote type="cite"><span>We already peer with Megaport and IX-Australia so we try to minimise our IP transit costs as much as possible, but this traffic is going directly Telstra, and we are loosing out on this particular customer. Do we just suck it up,
or would you increase the customers monthly fee, throttle them, etc?</span><br>
</blockquote>
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<blockquote type="cite"><span>Thoughts here would be appreciated.</span><br>
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<blockquote type="cite"><span></span><br>
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<blockquote type="cite"><span>Thanks</span><br>
</blockquote>
<blockquote type="cite"><span></span><br>
</blockquote>
<blockquote type="cite"><span>James</span><br>
</blockquote>
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