[AusNOG] ABC 4Corners - What's Wrong with the NBN?

[Chris Hurley]

Our issue so far has not generally been the onsite tech, though some have
done a very poor job. But rather the 800kg gorilla¹s Minions telling out
right lies and falsifying records. When end users complains it¹s " Oh no you
sign up with us, here is our Œphone record¹ ². And no one wants to know
about this behaviour. End user gets frustrated and tries to fight back but
as their ADSL service has been Œcut¹ off (line codes removed and new ones
installed and told old ones can¹t go back on) they want/need service so most
eventually cave and say sorry to us.


Regards,
Chris Hurley 


From:  AusNOG <ausnog-bounces at lists.ausnog.net> on behalf of Philip
Loenneker <Philip.Loenneker at tasmanet.com.au>
Date:  Tuesday, 24 October 2017 at 2:54 pm
To:  "ausnog at lists.ausnog.net" <ausnog at lists.ausnog.net>
Subject:  Re: [AusNOG] ABC 4Corners - What's Wrong with the NBN?

Your story hits on an issue we have had tooŠ
 
When ordering FttN, you can choose to have voiceband continuity (connection
back to the exchange) or not. Usually we choose to not have it, because the
VDSL sync speeds in general are better without the noise from upstream. But
we have had customers with landline phones and monitored alarms relying on
the phone line, and we should be able to order the FttN service with
voiceband continuity enabled to cater for thatŠ but we have had several
cases where NBN installers come in and say they have to disconnect the line
from the exchange regardless of the order. They ask the end user if that¹s
ok, not us, but the end user doesn¹t understand the implications and/or the
technician doesn¹t explain it very well, and then we get screamed at when
the end user phones and alarms stop working, because there is no way for
them to scream at NBN Co.
 
Just to be clear ­ some NBN technicians are awesome. We¹ve had some great
experiences in some cases. But all the stories we hear are from the ones
with lower standards.
 

From: AusNOG [mailto:ausnog-bounces at lists.ausnog.net] On Behalf Of Benjamin
Ricardo
Sent: Tuesday, 24 October 2017 2:31 PM
To: Tim Raphael <raphael.timothy at gmail.com>; <ausnog at lists.ausnog.net>
<ausnog at lists.ausnog.net>
Subject: Re: [AusNOG] ABC 4Corners - What's Wrong with the NBN?
 
My 2c
Real world problems for us have been mostly to do with Voice services.
I don¹t know why but porting numbers is worse than pulling teeth and takes
about 400x as long, Cat-A, Cat-C doesn¹t matter, it sucks eggs.
 
When I heard they were converting to FTTN from FTTP I initially thought
beaut, now all our oldies that don¹t have the internet but do have a PSTN
service can just happily continue without being forced into change (very
stressful for them you can appreciate), all our business clients that are
happy with their 30year old PBX but need a decent speed internet service for
offsite backup/ multisite can get just thatŠ but thenŠ VOIP/virtual PBX over
FTTNŠ yuck.
We¹ve had very little trouble with deploying internet services and have been
getting good results. FTTP,FTTN both been ok with the exception of a couple
for the war stories book.
 
Funny story. We have client who¹s a bikie (picture the hulk with a beard) he
was told by an NBN installer that even though we requested to put in a new
line and not touch existing services the NBN couldn¹t do that and it had to
disconnect one of his existing phonelinesŠ ³Get out² was the response. (and
he did)
 
My question is, if this NBN is all about super-fast internet why force
people to change their phone service?
 
 
 

From: AusNOG [mailto:ausnog-bounces at lists.ausnog.net] On Behalf Of Tim
Raphael
Sent: Tuesday, 24 October 2017 10:09 AM
To: <ausnog at lists.ausnog.net> <ausnog at lists.ausnog.net>
Subject: [AusNOG] ABC 4Corners - What's Wrong with the NBN?
 

For those that didn¹t watch 4Corners last night, this is very much worth
watching. It really shows how NZ¹s UFB compares to NBN.

 
http://iview.abc.net.au/programs/four-corners/NC1704H037S00

 

- Tim
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