[AusNOG] ABC 4Corners - What's Wrong with the NBN?

[Philip Loenneker]

Your story hits on an issue we have had too…

When ordering FttN, you can choose to have voiceband continuity (connection back to the exchange) or not. Usually we choose to not have it, because the VDSL sync speeds in general are better without the noise from upstream. But we have had customers with landline phones and monitored alarms relying on the phone line, and we should be able to order the FttN service with voiceband continuity enabled to cater for that… but we have had several cases where NBN installers come in and say they have to disconnect the line from the exchange regardless of the order. They ask the end user if that’s ok, not us, but the end user doesn’t understand the implications and/or the technician doesn’t explain it very well, and then we get screamed at when the end user phones and alarms stop working, because there is no way for them to scream at NBN Co.

Just to be clear – some NBN technicians are awesome. We’ve had some great experiences in some cases. But all the stories we hear are from the ones with lower standards.

From: AusNOG [mailto:ausnog-bounces at lists.ausnog.net] On Behalf Of Benjamin Ricardo
Sent: Tuesday, 24 October 2017 2:31 PM
To: Tim Raphael <raphael.timothy at gmail.com>; <ausnog at lists.ausnog.net> <ausnog at lists.ausnog.net>
Subject: Re: [AusNOG] ABC 4Corners - What's Wrong with the NBN?

My 2c
Real world problems for us have been mostly to do with Voice services.
I don’t know why but porting numbers is worse than pulling teeth and takes about 400x as long, Cat-A, Cat-C doesn’t matter, it sucks eggs.

When I heard they were converting to FTTN from FTTP I initially thought beaut, now all our oldies that don’t have the internet but do have a PSTN service can just happily continue without being forced into change (very stressful for them you can appreciate), all our business clients that are happy with their 30year old PBX but need a decent speed internet service for offsite backup/ multisite can get just that… but then… VOIP/virtual PBX over FTTN… yuck.
We’ve had very little trouble with deploying internet services and have been getting good results. FTTP,FTTN both been ok with the exception of a couple for the war stories book.

Funny story. We have client who’s a bikie (picture the hulk with a beard) he was told by an NBN installer that even though we requested to put in a new line and not touch existing services the NBN couldn’t do that and it had to disconnect one of his existing phonelines… “Get out” was the response. (and he did)

My question is, if this NBN is all about super-fast internet why force people to change their phone service?



From: AusNOG [mailto:ausnog-bounces at lists.ausnog.net] On Behalf Of Tim Raphael
Sent: Tuesday, 24 October 2017 10:09 AM
To: <ausnog at lists.ausnog.net<mailto:ausnog at lists.ausnog.net>> <ausnog at lists.ausnog.net<mailto:ausnog at lists.ausnog.net>>
Subject: [AusNOG] ABC 4Corners - What's Wrong with the NBN?

For those that didn’t watch 4Corners last night, this is very much worth watching. It really shows how NZ’s UFB compares to NBN.

http://iview.abc.net.au/programs/four-corners/NC1704H037S00

- Tim
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