<html><head><meta http-equiv="content-type" content="text/html; charset=utf-8"></head><body style="word-wrap: break-word; -webkit-nbsp-mode: space; -webkit-line-break: after-white-space;"><div><div><font face="Calibri,sans-serif">Our issue so far has not generally been the onsite tech, though some have done a very poor job. But rather the 800kg gorilla’s</font><font face="Calibri"> Minions telling out right lies and falsifying records. When end users complains it’s " Oh no you sign up with us, here is our ‘phone record’ ”. And no one wants to know about this behaviour. End user gets frustrated and tries to fight back but as their ADSL service has been ‘cut’ off (line codes removed and new ones installed and told old ones can’t go back on) they want/need service so most eventually cave and say sorry to us.</font></div><div><font face="Calibri"><br></font></div><div><font face="Calibri"><br></font></div><div style="color: rgb(0, 0, 0); font-family: Calibri, sans-serif; font-size: 14px;"><div>Regards,</div><div>Chris Hurley </div><div><br></div></div></div><div style="color: rgb(0, 0, 0); font-family: Calibri, sans-serif; font-size: 14px;"><br></div><span id="OLK_SRC_BODY_SECTION" style="color: rgb(0, 0, 0); font-family: Calibri, sans-serif; font-size: 14px;"><div style="font-family:Geneva; font-size:10pt; text-align:left; color:black; BORDER-BOTTOM: medium none; BORDER-LEFT: medium none; PADDING-BOTTOM: 0in; PADDING-LEFT: 0in; PADDING-RIGHT: 0in; BORDER-TOP: #b5c4df 1pt solid; BORDER-RIGHT: medium none; PADDING-TOP: 3pt"><span style="font-weight:bold">From: </span> AusNOG <<a href="mailto:ausnog-bounces@lists.ausnog.net">ausnog-bounces@lists.ausnog.net</a>> on behalf of Philip Loenneker <<a href="mailto:Philip.Loenneker@tasmanet.com.au">Philip.Loenneker@tasmanet.com.au</a>><br><span style="font-weight:bold">Date: </span> Tuesday, 24 October 2017 at 2:54 pm<br><span style="font-weight:bold">To: </span> "<a href="mailto:ausnog@lists.ausnog.net">ausnog@lists.ausnog.net</a>" <<a href="mailto:ausnog@lists.ausnog.net">ausnog@lists.ausnog.net</a>><br><span style="font-weight:bold">Subject: </span> Re: [AusNOG] ABC 4Corners - What's Wrong with the NBN?<br></div><div><br></div><div xmlns:v="urn:schemas-microsoft-com:vml" xmlns:o="urn:schemas-microsoft-com:office:office" xmlns:w="urn:schemas-microsoft-com:office:word" xmlns:m="http://schemas.microsoft.com/office/2004/12/omml" xmlns="http://www.w3.org/TR/REC-html40"><meta http-equiv="Content-Type" content="text/html; charset=utf-8"><meta name="Generator" content="Microsoft Word 15 (filtered medium)"><style><!--
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</o:shapelayout></xml><![endif]--><div lang="EN-AU" link="blue" vlink="purple"><div class="WordSection1"><p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;mso-fareast-language:EN-US">Your story hits on an issue we have had too…
<o:p></o:p></span></p><p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;mso-fareast-language:EN-US"><o:p> </o:p></span></p><p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;mso-fareast-language:EN-US">When ordering FttN, you can choose to have voiceband continuity (connection back to the exchange) or not. Usually we choose to not have it, because
the VDSL sync speeds in general are better without the noise from upstream. But we have had customers with landline phones and monitored alarms relying on the phone line, and we should be able to order the FttN service with voiceband continuity enabled to
cater for that… but we have had several cases where NBN installers come in and say they have to disconnect the line from the exchange regardless of the order. They ask the end user if that’s ok, not us, but the end user doesn’t understand the implications
and/or the technician doesn’t explain it very well, and then we get screamed at when the end user phones and alarms stop working, because there is no way for them to scream at NBN Co.<o:p></o:p></span></p><p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;mso-fareast-language:EN-US"><o:p> </o:p></span></p><p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;mso-fareast-language:EN-US">Just to be clear – some NBN technicians are awesome. We’ve had some great experiences in some cases. But all the stories we hear are from the ones
with lower standards. <o:p></o:p></span></p><p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;mso-fareast-language:EN-US"><o:p> </o:p></span></p><div><div style="border:none;border-top:solid #E1E1E1 1.0pt;padding:3.0pt 0cm 0cm 0cm"><p class="MsoNormal"><b><span lang="EN-US" style="font-size:11.0pt;font-family:"Calibri",sans-serif">From:</span></b><span lang="EN-US" style="font-size:11.0pt;font-family:"Calibri",sans-serif"> AusNOG [<a href="mailto:ausnog-bounces@lists.ausnog.net">mailto:ausnog-bounces@lists.ausnog.net</a>]
<b>On Behalf Of </b>Benjamin Ricardo<br><b>Sent:</b> Tuesday, 24 October 2017 2:31 PM<br><b>To:</b> Tim Raphael <<a href="mailto:raphael.timothy@gmail.com">raphael.timothy@gmail.com</a>>; <<a href="mailto:ausnog@lists.ausnog.net">ausnog@lists.ausnog.net</a>> <<a href="mailto:ausnog@lists.ausnog.net">ausnog@lists.ausnog.net</a>><br><b>Subject:</b> Re: [AusNOG] ABC 4Corners - What's Wrong with the NBN?<o:p></o:p></span></p></div></div><p class="MsoNormal"><o:p> </o:p></p><p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D;mso-fareast-language:EN-US">My 2c<o:p></o:p></span></p><p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D;mso-fareast-language:EN-US">Real world problems for us have been mostly to do with Voice services.<o:p></o:p></span></p><p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D;mso-fareast-language:EN-US">I don’t know why but porting numbers is worse than pulling teeth and takes about 400x as long, Cat-A, Cat-C doesn’t matter, it sucks
eggs.<o:p></o:p></span></p><p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D;mso-fareast-language:EN-US"><o:p> </o:p></span></p><p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D;mso-fareast-language:EN-US">When I heard they were converting to FTTN from FTTP I initially thought beaut, now all our oldies that don’t have the internet but
do have a PSTN service can just happily continue without being forced into change (very stressful for them you can appreciate), all our business clients that are happy with their 30year old PBX but need a decent speed internet service for offsite backup/ multisite
can get just that… but then… VOIP/virtual PBX over FTTN… yuck.<o:p></o:p></span></p><p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D;mso-fareast-language:EN-US">We’ve had very little trouble with deploying internet services and have been getting good results. FTTP,FTTN both been ok with the
exception of a couple for the war stories book.<o:p></o:p></span></p><p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D;mso-fareast-language:EN-US"><o:p> </o:p></span></p><p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D;mso-fareast-language:EN-US">Funny story. We have client who’s a bikie (picture the hulk with a beard) he was told by an NBN installer that even though we requested
to put in a new line and not touch existing services the NBN couldn’t do that and it had to disconnect one of his existing phonelines… “Get out” was the response. (and he did)<o:p></o:p></span></p><p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D;mso-fareast-language:EN-US"><o:p> </o:p></span></p><p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D;mso-fareast-language:EN-US">My question is, if this NBN is all about super-fast internet why force people to change their phone service?<o:p></o:p></span></p><p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D;mso-fareast-language:EN-US"><o:p> </o:p></span></p><p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D;mso-fareast-language:EN-US"><o:p> </o:p></span></p><p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D;mso-fareast-language:EN-US"><o:p> </o:p></span></p><div><div style="border:none;border-top:solid #E1E1E1 1.0pt;padding:3.0pt 0cm 0cm 0cm"><p class="MsoNormal"><b><span lang="EN-US" style="font-size:11.0pt;font-family:"Calibri",sans-serif">From:</span></b><span lang="EN-US" style="font-size:11.0pt;font-family:"Calibri",sans-serif"> AusNOG [<a href="mailto:ausnog-bounces@lists.ausnog.net">mailto:ausnog-bounces@lists.ausnog.net</a>]
<b>On Behalf Of </b>Tim Raphael<br><b>Sent:</b> Tuesday, 24 October 2017 10:09 AM<br><b>To:</b> <<a href="mailto:ausnog@lists.ausnog.net">ausnog@lists.ausnog.net</a>> <<a href="mailto:ausnog@lists.ausnog.net">ausnog@lists.ausnog.net</a>><br><b>Subject:</b> [AusNOG] ABC 4Corners - What's Wrong with the NBN?<o:p></o:p></span></p></div></div><p class="MsoNormal"><o:p> </o:p></p><div><p class="MsoNormal">For those that didn’t watch 4Corners last night, this is very much worth watching. It really shows how NZ’s UFB compares to NBN.<o:p></o:p></p></div><div><p class="MsoNormal"><o:p> </o:p></p></div><p class="MsoNormal"><a href="http://iview.abc.net.au/programs/four-corners/NC1704H037S00">http://iview.abc.net.au/programs/four-corners/NC1704H037S00</a><o:p></o:p></p><div><p class="MsoNormal"><o:p> </o:p></p></div><div><p class="MsoNormal">- Tim<o:p></o:p></p></div></div></div></div>
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