[AusNOG] ADSL SLA Reference Material Required

[paul+ausnog at oxygennetworks.com.au]

No better explanation really.
 
Paul
 
From: AusNOG [mailto:ausnog-bounces at lists.ausnog.net] On Behalf Of Nathan Brookfield
Sent: Monday, 20 March 2017 4:31 PM
To: Cameron Murray; ausnog at lists.ausnog.net
Subject: Re: [AusNOG] ADSL SLA Reference Material Required
 
No SLA unless their is an alternate path (4G etc) you're absolutely on the money.  ADSL is a 'Consumer Grade' and 'Best Effort' service, something I have to tell cheap customers weekly.
 
Tell them an EoC or EFM is their next best option which you can provide an SLA on easily and effectively but they need to pay for it, if they want to pay for a consumer grade service they need to factor in the consequences such a choice and do a cost benefit analysis of how much downtime hurts them financially.  If it doesn't then stop whinging, if it does well put your money where your mouth is and get a service with an SLA.
 
It can be a hard balancing act of trying to satisfy the client but at the same time saving your sanity, I think most of us have had the identical conversation with customers at least once.
 
Kindest Regards,
Nathan Brookfield (VK2NAB)
 
Chief Executive Officer
Simtronic Technologies Pty Ltd
 
Local: (02) 4749 4949 | Fax: (02) 4749 4950 | Direct: (02) 4749 4951
Web: http://www.simtronic.com.au | E-mail: nathan.brookfield at simtronic.com.au
 


From: AusNOG <ausnog-bounces at lists.ausnog.net> on behalf of Cameron Murray <cameron.murray at gmail.com>
Sent: Monday, 20 March 2017 4:24 PM
To: ausnog at lists.ausnog.net
Subject: [AusNOG] ADSL SLA Reference Material Required 
 
Guys, 
 
Firstly - Sorry for the noise.
 
Basically having words with a customer that has a 90 location managed network about their adsl locations and that being "Best Effort" is not good enough and they want a >99% SLA.
 
In their words "Telstra Offer This" which I politely declined.
 
Moving on - I have a conference call with them tomorrow and would like to see what other Vendors/RSPs offer for ADSL in terms of an SLA if any.
 
TIA
 
Cameron
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