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</o:shapelayout></xml><![endif]--></head><body lang=EN-AU link=blue vlink=purple><div class=WordSection1><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'>No better explanation really.<o:p></o:p></span></p><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'><o:p> </o:p></span></p><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'>Paul<o:p></o:p></span></p><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'><o:p> </o:p></span></p><div><div style='border:none;border-top:solid #B5C4DF 1.0pt;padding:3.0pt 0cm 0cm 0cm'><p class=MsoNormal><b><span lang=EN-US style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'>From:</span></b><span lang=EN-US style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'> AusNOG [mailto:ausnog-bounces@lists.ausnog.net] <b>On Behalf Of </b>Nathan Brookfield<br><b>Sent:</b> Monday, 20 March 2017 4:31 PM<br><b>To:</b> Cameron Murray; ausnog@lists.ausnog.net<br><b>Subject:</b> Re: [AusNOG] ADSL SLA Reference Material Required<o:p></o:p></span></p></div></div><p class=MsoNormal><o:p> </o:p></p><div id=divtagdefaultwrapper><p><span style='font-family:"Calibri","sans-serif";color:black'>No SLA unless their is an alternate path (4G etc) you're absolutely on the money. ADSL is a 'Consumer Grade' and 'Best Effort' service, something I have to tell cheap customers weekly.<o:p></o:p></span></p><p><span style='font-family:"Calibri","sans-serif";color:black'><o:p> </o:p></span></p><p><span style='font-family:"Calibri","sans-serif";color:black'>Tell them an EoC or EFM is their next best option which you can provide an SLA on easily and effectively but they need to pay for it, if they want to pay for a consumer grade service they need to factor in the consequences such a choice and do a cost benefit analysis of how much downtime hurts them financially. If it doesn't then stop whinging, if it does well put your money where your mouth is and get a service with an SLA.<o:p></o:p></span></p><p><span style='font-family:"Calibri","sans-serif";color:black'><o:p> </o:p></span></p><p><span style='font-family:"Calibri","sans-serif";color:black'>It can be a hard balancing act of trying to satisfy the client but at the same time saving your sanity, I think most of us have had the identical conversation with customers at least once.<o:p></o:p></span></p><p><span style='font-family:"Calibri","sans-serif";color:black'><o:p> </o:p></span></p><div id=Signature><div id=divtagdefaultwrapper><p class=xmsonormal style='background:white'><span style='font-size:10.0pt;font-family:"Calibri","sans-serif";color:#1F497D'>Kindest Regards,</span><span style='color:#212121'><o:p></o:p></span></p><p class=xmsonormal style='background:white'><span style='font-size:10.0pt;font-family:"Calibri","sans-serif";color:#365F91'>Nathan Brookfield (VK2NAB)</span><span style='color:#212121'><o:p></o:p></span></p><p class=xmsonormal style='background:white'><span style='font-size:10.0pt;font-family:"Calibri","sans-serif";color:#365F91'> </span><span style='color:#212121'><o:p></o:p></span></p><p class=xmsonormal style='background:white'><span style='font-size:10.0pt;font-family:"Calibri","sans-serif";color:#365F91'>Chief Executive Officer</span><span style='color:#212121'><o:p></o:p></span></p><p class=xmsonormal style='background:white'><span style='font-size:10.0pt;font-family:"Calibri","sans-serif";color:#365F91'>Simtronic Technologies Pty Ltd</span><span style='color:#212121'><o:p></o:p></span></p><p class=xmsonormal style='background:white'><span style='font-size:10.0pt;font-family:"Calibri","sans-serif";color:#365F91'> </span><span style='color:#212121'><o:p></o:p></span></p><p class=xmsonormal style='background:white'><b><span style='font-size:10.0pt;font-family:"Calibri","sans-serif";color:#365F91'>Local:</span></b><span style='font-size:10.0pt;font-family:"Calibri","sans-serif";color:#365F91'> (02) 4749 4949 <b>|</b> <b>Fax:</b> (02) 4749 4950 <b>|</b> <b>Direct:</b> (02) 4749 4951</span><span style='color:#212121'><o:p></o:p></span></p><p class=xmsonormal style='background:white'><b><span style='font-size:10.0pt;font-family:"Calibri","sans-serif";color:#365F91'>Web</span></b><span style='font-size:10.0pt;font-family:"Calibri","sans-serif";color:#365F91'>: <a href="http://www.simtronic.com.au/" target="_blank" id=LPNoLP><span style='color:#365F91'>http://www.simtronic.com.au</span></a> <b>|</b> <b>E-mail</b>: <a href="mailto:nathan.brookfield@simtronic.com.au" target="_blank" id=LPNoLP><span style='color:#365F91'>nathan.brookfield@simtronic.com.au</span></a></span><span style='color:#212121'><o:p></o:p></span></p><p class=xmsonormal style='background:white'><span style='font-size:10.0pt;font-family:"Calibri","sans-serif";color:#365F91'> </span><span style='color:#212121'><o:p></o:p></span></p></div></div><div><div class=MsoNormal align=center style='text-align:center'><span style='font-family:"Calibri","sans-serif";color:black'><hr size=2 width="98%" align=center></span></div><div id=divRplyFwdMsg><p class=MsoNormal><b><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:black'>From:</span></b><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:black'> AusNOG <<a href="mailto:ausnog-bounces@lists.ausnog.net">ausnog-bounces@lists.ausnog.net</a>> on behalf of Cameron Murray <<a href="mailto:cameron.murray@gmail.com">cameron.murray@gmail.com</a>><br><b>Sent:</b> Monday, 20 March 2017 4:24 PM<br><b>To:</b> <a href="mailto:ausnog@lists.ausnog.net">ausnog@lists.ausnog.net</a><br><b>Subject:</b> [AusNOG] ADSL SLA Reference Material Required</span><span style='font-family:"Calibri","sans-serif";color:black'> <o:p></o:p></span></p><div><p class=MsoNormal><span style='font-family:"Calibri","sans-serif";color:black'> <o:p></o:p></span></p></div></div><div><div><p class=MsoNormal><span style='font-family:"Calibri","sans-serif";color:black'>Guys, <o:p></o:p></span></p><div><p class=MsoNormal><span style='font-family:"Calibri","sans-serif";color:black'><o:p> </o:p></span></p></div><div><p class=MsoNormal><span style='font-family:"Calibri","sans-serif";color:black'>Firstly - Sorry for the noise.<o:p></o:p></span></p></div><div><p class=MsoNormal><span style='font-family:"Calibri","sans-serif";color:black'><o:p> </o:p></span></p></div><div><p class=MsoNormal><span style='font-family:"Calibri","sans-serif";color:black'>Basically having words with a customer that has a 90 location managed network about their adsl locations and that being "Best Effort" is not good enough and they want a >99% SLA.<o:p></o:p></span></p></div><div><p class=MsoNormal><span style='font-family:"Calibri","sans-serif";color:black'><o:p> </o:p></span></p></div><div><p class=MsoNormal><span style='font-family:"Calibri","sans-serif";color:black'>In their words "Telstra Offer This" which I politely declined.<o:p></o:p></span></p></div><div><p class=MsoNormal><span style='font-family:"Calibri","sans-serif";color:black'><o:p> </o:p></span></p></div><div><p class=MsoNormal><span style='font-family:"Calibri","sans-serif";color:black'>Moving on - I have a conference call with them tomorrow and would like to see what other Vendors/RSPs offer for ADSL in terms of an SLA if any.<o:p></o:p></span></p></div><div><p class=MsoNormal><span style='font-family:"Calibri","sans-serif";color:black'><o:p> </o:p></span></p></div><div><p class=MsoNormal><span style='font-family:"Calibri","sans-serif";color:black'>TIA<o:p></o:p></span></p></div><div><p class=MsoNormal><span style='font-family:"Calibri","sans-serif";color:black'><o:p> </o:p></span></p></div><div><p class=MsoNormal><span style='font-family:"Calibri","sans-serif";color:black'>Cameron <o:p></o:p></span></p></div></div></div></div></div></div></body></html>