[AusNOG] ADSL SLA Reference Material Required

[Guy Ellis]

Cameron,

I think you will need 3G/LTE failover to get that.
ICOB failures can take a DSL line out for several days.

Regards,
  - Guy.

(ICOB = In Case Of Backhoe ;-)

On 20/03/2017 4:24 PM, Cameron Murray wrote:
> Guys,
>
> Firstly - Sorry for the noise.
>
> Basically having words with a customer that has a 90 location managed 
> network about their adsl locations and that being "Best Effort" is not 
> good enough and they want a >99% SLA.
>
> In their words "Telstra Offer This" which I politely declined.
>
> Moving on - I have a conference call with them tomorrow and would like 
> to see what other Vendors/RSPs offer for ADSL in terms of an SLA if any.
>
> TIA
>
> Cameron
>
>
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-- 
Guy Ellis
guy at traverse.com.au
www.traverse.com.au
T: +61 3 9489 6678 M: +61 419 398 234



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