[AusNOG] NBN and telstra

[Chard, Alex (RET-SYD)]

I have signed up for NBN in the last few weeks at home. We signed up with one RSP, and Telstra a few days later.
Being an HFC area, each ISP needed to book an appointment for installation. Despite placing the order nearly a week later, Telstra managed to get their appointment a full week faster.
It sure does feel like this field is tilted…

Of course neither appointment was able to get us connected first go, but that’s a story for another time…

Alex Chard
Consulting Network Engineer
RELX Technology Services
475 Victoria Ave, Chatswood, NSW 2067
•: +61 (02) 9422 2226
[mobile]: +61 (04) 03 894 614
•: alex.chard at relx.com
www.relx.com<http://www.relx.com/>

From: AusNOG [mailto:ausnog-bounces at lists.ausnog.net] On Behalf Of Louis Crossing
Sent: Monday, 3 July 2017 11:43 PM
To: Chris Hurley <chris at minopher.net.au>
Cc: <ausnog at lists.ausnog.net> <ausnog at lists.ausnog.net>
Subject: Re: [AusNOG] NBN and telstra


*** External email: use caution ***


There are some installation technicians (contractors for NBNco) telling our customers that certain installation issues wouldn't be happening if the customer had signed up with Telstra.
I've had a few occasions now where I've had to explain to customers that Telstra are just another RSP and what the technician told them was nonsense.

On 3 July 2017 at 21:13, Chris Hurley <chris at minopher.net.au<mailto:chris at minopher.net.au>> wrote:
Yep, but I’m only reporting our users, though serval today reported local community boards were saying same most likely correct but no direct evidence.  ;-)

If it walks like a chicken, talks like a chicken mmmm good guess.



Regards,

Chris Hurley BE (Elec)
Signal Manager

******************************************************
Dragon Rail Pty Ltd     Phone: 1300 730 531
74 Allanfield Crescent
Boronia,  3155 Victoria
Australia
******************************************************


From: Nick Gale <nickgale at gmail.com<mailto:nickgale at gmail.com>>
Date: Monday, 3 July 2017 at 10:45 PM
To: Chris Hurley <chris at minopher.net.au<mailto:chris at minopher.net.au>>
Cc: "ausnog at lists.ausnog.net<mailto:ausnog at lists.ausnog.net>" <ausnog at lists.ausnog.net<mailto:ausnog at lists.ausnog.net>>
Subject: Re: [AusNOG] NBN and telstra


Wasn't optus reported for similar tactics as well?


------------------------------------------------
Nick Gale

P Please consider the environment before you print this email.

On 3 July 2017 at 22:42, Chris Hurley <chris at minopher.net.au<mailto:chris at minopher.net.au>> wrote:
We are seeing more and more cases of Telstra as the NBN rolls out to be “kind” causing  major grieve to end users to roll over and play dead – sign up with us "WE are the NBN”. (Total bull shit NBN is not Telstra much as they would have liked it to be).

We've had dozens of users denied internet once the NBNs into an area which Telstra has a presence in – seeing every dodgy DNS changes/denials of access . Even though they have 12 months to make their choice of provider. Also hearing from other provider same stories. The NBN as supposed to be a ‘level playing  field’ seems it has tilt.


Regards,

Chris Hurley BE (Elec)
Signal Manager

******************************************************
Dragon Rail Pty Ltd     Phone: 1300 730 531
74 Allanfield Crescent
Boronia,  3155 Victoria
Australia
******************************************************


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