[AusNOG] Vacancy - Technical Team Leader - Sydney

[Bradley Amm]

Here we go again

From: AusNOG [mailto:ausnog-bounces at lists.ausnog.net] On Behalf Of Ehsan Paksima
Sent: Tuesday, November 22, 2016 6:50 AM
To: ausnog at lists.ausnog.net
Subject: [AusNOG] Vacancy - Technical Team Leader - Sydney


We are currently looking for a full time  Technical Team leader to join our Sydney based National Corporate Support team to focus on driving operational excellence, customer satisfaction, improve existing processes to increase efficiency and staff development.

The successful applicant  will be an extremely driven and high aptitude individual who can take full advantage of being "thrown in the deep end" and expedite their career development. The position by nature requires some out of hours work and participation in a rotating on-call roster.

As the perfect person to join our team you have probably been a customer of a managed service provider or carrier and know first hand what an excellent customer experience looks like while having a deep understanding of the pressures associated with running of managing IT in a corporate or enterprise environment.

Above all the right attitude, a passion for technology and the ability to learn rapidly will determine if you are the right candidate for this role.

Primary responsibilities:

  *   Provide 2nd/3rd level troubleshooting and support of customer faults and equipment and core network.
  *   Mentor team members for personal/technical improvement
  *   Supervise the day to day operations of the Corporate Support Team
  *   Respond to escalations from Team members, customers or the business
  *   Support and assist with identifying training needs of team members and managing development/engagement plans
  *   Consistently review existing processes and identify improvements to increase efficiency.
  *   Provide daily and weekly reporting on the team’s performance
  *   Participate in an on-call roster

Required Capabilities:

  *   Minimum of 8 years experience in IT Industry
  *   Minimum of 3 years experience in a Telco/ISP/MSP environment and in customer facing roles
  *   Experience in leadership and managing small team
  *   Practical experience of supporting and troubleshooting MPLS VPN and complex WAN solutions in a Cisco and/or Juniper environment, good understanding of MP-BGP, VRF’s
  *   Experience with Cisco and Juniper technologies
  *   Extensive knowledge of IP Routing / Dynamic Routing protocols
  *   Experience with VoIP desirable
  *   Significant experience in troubleshooting network faults.
  *   Solid understanding of Firewalls and the fundamentals of TCP/IP security

Personal Attributes:

  *   Excellent written and verbal communication skills, you can communicate and interact effectively at technical and business levels in a broad range of situations.
  *   You're driven to be the best at everything you do
  *   You see yourself as a born leader with a drive for success
  *   A deep sense of empathy for our customers.
  *   Personal or technical, you find yourself always doing something to keep your brain stimulated
  *   A passion for technology, you lay awake thinking about the stuff
 Applications to ehsan.paksima at bigair.net.au<mailto:ehsan.paksima at bigair.net.au>

regards,
Ehsan Paksima

Corporate Support Manager
[http://www.bigair.com.au/bigair.jpg]
Email: ehsan.paksima at bigair.net.au<mailto:ehsan.paksima at bigair.net.au> | Address: Level1 203 Pacific Hwy, St leonards, NSW 2065
Main: 1300 130 195 | Direct: (02) 8916 5224 | Mobile: 0488 335 220

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