[AusNOG] Vacancy - Technical Team Leader - Sydney

[Ehsan Paksima]

We are currently looking for a full time  Technical Team leader to join our
Sydney based National Corporate Support team to focus on driving
operational excellence, customer satisfaction, improve existing processes
to increase efficiency and staff development.

The successful applicant  will be an extremely driven and high aptitude
individual who can take full advantage of being "thrown in the deep end"
and expedite their career development. The position by nature requires some
out of hours work and participation in a rotating on-call roster.

As the perfect person to join our team you have probably been a customer of
a managed service provider or carrier and know first hand what an excellent
customer experience looks like while having a deep understanding of the
pressures associated with running of managing IT in a corporate or
enterprise environment.

Above all the right attitude, a passion for technology and the ability to
learn rapidly will determine if you are the right candidate for this role.
*Primary responsibilities:*

   - Provide 2nd/3rd level troubleshooting and support of customer faults
   and equipment and core network.
   - Mentor team members for personal/technical improvement
   - Supervise the day to day operations of the Corporate Support Team
   - Respond to escalations from Team members, customers or the business
   - Support and assist with identifying training needs of team members and
   managing development/engagement plans
   - Consistently review existing processes and identify improvements to
   increase efficiency.
   - Provide daily and weekly reporting on the team’s performance
   - Participate in an on-call roster

*Required Capabilities:*

   - Minimum of 8 years experience in IT Industry
   - Minimum of 3 years experience in a Telco/ISP/MSP environment and in
   customer facing roles
   - Experience in leadership and managing small team
   - Practical experience of supporting and troubleshooting MPLS VPN and
   complex WAN solutions in a Cisco and/or Juniper environment, good
   understanding of MP-BGP, VRF’s
   - Experience with Cisco and Juniper technologies
   - Extensive knowledge of IP Routing / Dynamic Routing protocols
   - Experience with VoIP desirable
   - Significant experience in troubleshooting network faults.
   - Solid understanding of Firewalls and the fundamentals of TCP/IP
   security

*Personal Attributes:*

   - Excellent written and verbal communication skills, you can communicate
   and interact effectively at technical and business levels in a broad range
   of situations.
   - You're driven to be the best at everything you do
   - You see yourself as a born leader with a drive for success
   - A deep sense of empathy for our customers.
   - Personal or technical, you find yourself always doing something to
   keep your brain stimulated
   - A passion for technology, you lay awake thinking about the stuff

 Applications to ehsan.paksima at bigair.net.au

regards,
*Ehsan Paksima*

*Corporate Support Manager*
*Email:* ehsan.paksima at bigair.net.au | *Address:* Level1 203 Pacific Hwy,
St leonards, NSW 2065
*Main:* 1300 130 195 | *Direct:* (02) 8916 5224 | *Mobile: *0488 335 220
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