<div dir="ltr"><p style="box-sizing:border-box;color:rgb(51,51,51);font-family:"myriad pro","gill sans",sans-serif;font-size:16px;background-color:rgb(250,250,250)">We are currently looking for a full time  Technical Team leader to join our Sydney based National Corporate Support team to focus on driving operational excellence, customer satisfaction, improve existing processes to increase efficiency and staff development.</p><p style="box-sizing:border-box;color:rgb(51,51,51);font-family:"myriad pro","gill sans",sans-serif;font-size:16px;background-color:rgb(250,250,250)"><span style="box-sizing:border-box">The successful applicant  will be an extremely driven and high aptitude individual who can take full advantage of being "thrown in the deep end" and expedite their career development. The position by nature requires some out of hours work and participation in a rotating on-call roster.</span></p><p style="box-sizing:border-box;color:rgb(51,51,51);font-family:"myriad pro","gill sans",sans-serif;font-size:16px;background-color:rgb(250,250,250)"><span style="box-sizing:border-box">As the perfect person to join our team you have probably been a customer of a managed service provider or carrier and know first hand what an excellent customer experience looks like while having a deep understanding of the pressures associated with running of managing IT in a corporate or enterprise environment.</span></p><p style="box-sizing:border-box;color:rgb(51,51,51);font-family:"myriad pro","gill sans",sans-serif;font-size:16px;background-color:rgb(250,250,250)"><span style="box-sizing:border-box">Above all the right attitude, a passion for technology and the ability to learn rapidly will determine if you are the right candidate for this role.</span></p><h4 style="box-sizing:border-box;margin:10px 0px;line-height:1.4;font-weight:normal;font-size:18px;color:rgb(255,153,0);font-family:"myriad pro","gill sans",sans-serif;background-color:rgb(250,250,250)"><strong style="box-sizing:border-box">Primary responsibilities:</strong></h4><ul style="box-sizing:border-box;padding-left:20px;color:rgb(51,51,51);font-family:"myriad pro","gill sans",sans-serif;font-size:16px;background-color:rgb(250,250,250)"><li style="box-sizing:border-box;list-style:none"><span style="box-sizing:border-box">Provide 2nd/3rd level troubleshooting and support of customer faults and equipment and core network.</span></li><li style="box-sizing:border-box;list-style:none"><span style="box-sizing:border-box">Mentor team members for personal/technical improvement</span></li><li style="box-sizing:border-box;list-style:none"><span style="box-sizing:border-box">Supervise the day to day operations of the Corporate Support Team</span></li><li style="box-sizing:border-box;list-style:none"><span style="box-sizing:border-box">Respond to escalations from Team members, customers or the business</span></li><li style="box-sizing:border-box;list-style:none"><span style="box-sizing:border-box">Support and assist with identifying training needs of team members and managing development/engagement plans</span></li><li style="box-sizing:border-box;list-style:none"><span style="box-sizing:border-box">Consistently review existing processes and identify improvements to increase efficiency.</span></li><li style="box-sizing:border-box;list-style:none"><span style="box-sizing:border-box">Provide daily and weekly reporting on the team’s performance</span></li><li style="box-sizing:border-box;list-style:none"><span style="box-sizing:border-box">Participate in an on-call roster</span></li></ul><h4 style="box-sizing:border-box;margin:10px 0px;line-height:1.4;font-weight:normal;font-size:18px;color:rgb(255,153,0);font-family:"myriad pro","gill sans",sans-serif;background-color:rgb(250,250,250)"><strong style="box-sizing:border-box">Required Capabilities:</strong></h4><ul style="box-sizing:border-box;padding-left:20px;color:rgb(51,51,51);font-family:"myriad pro","gill sans",sans-serif;font-size:16px;background-color:rgb(250,250,250)"><li style="box-sizing:border-box;list-style:none"><span style="box-sizing:border-box">Minimum of 8 years experience in IT Industry</span></li><li style="box-sizing:border-box;list-style:none"><span style="box-sizing:border-box">Minimum of 3 years experience in a Telco/ISP/MSP environment and in customer facing roles</span></li><li style="box-sizing:border-box;list-style:none"><span style="box-sizing:border-box">Experience in leadership and managing small team</span></li><li style="box-sizing:border-box;list-style:none"><span style="box-sizing:border-box">Practical experience of supporting and troubleshooting MPLS VPN and complex WAN solutions in a Cisco and/or Juniper environment, good understanding of MP-BGP, VRF’s</span></li><li style="box-sizing:border-box;list-style:none"><span style="box-sizing:border-box">Experience with Cisco and Juniper technologies</span></li><li style="box-sizing:border-box;list-style:none"><span style="box-sizing:border-box">Extensive knowledge of IP Routing / Dynamic Routing protocols</span></li><li style="box-sizing:border-box;list-style:none"><span style="box-sizing:border-box">Experience with VoIP desirable</span></li><li style="box-sizing:border-box;list-style:none"><span style="box-sizing:border-box">Significant experience in troubleshooting network faults.</span></li><li style="box-sizing:border-box;list-style:none"><span style="box-sizing:border-box">Solid understanding of Firewalls and the fundamentals of TCP/IP security</span></li></ul><p style="box-sizing:border-box;color:rgb(51,51,51);font-family:"myriad pro","gill sans",sans-serif;font-size:16px;background-color:rgb(250,250,250)"><strong style="box-sizing:border-box">Personal Attributes:</strong></p><ul style="box-sizing:border-box;padding-left:20px;color:rgb(51,51,51);font-family:"myriad pro","gill sans",sans-serif;font-size:16px;background-color:rgb(250,250,250)"><li style="box-sizing:border-box;list-style:none"><span style="box-sizing:border-box">Excellent written and verbal communication skills, you can communicate and interact effectively at technical and business levels in a broad range of situations.</span></li><li style="box-sizing:border-box;list-style:none"><span style="box-sizing:border-box">You're driven to be the best at everything you do</span></li><li style="box-sizing:border-box;list-style:none"><span style="box-sizing:border-box">You see yourself as a born leader with a drive for success</span></li><li style="box-sizing:border-box;list-style:none"><span style="box-sizing:border-box">A deep sense of empathy for our customers.   </span></li><li style="box-sizing:border-box;list-style:none"><span style="box-sizing:border-box">Personal or technical, you find yourself always doing something to keep your brain stimulated</span></li><li style="box-sizing:border-box;list-style:none"><span style="box-sizing:border-box">A passion for technology, you lay awake thinking about the stuff</span></li></ul><div class="gmail-content" style="box-sizing:border-box;color:rgb(51,51,51);font-family:"myriad pro","gill sans",sans-serif;font-size:16px;background-color:rgb(250,250,250)"><div dir="ltr" style="box-sizing:border-box"> Applications to <a rel="nofollow noreferrer" target="_blank" href="mailto:ehsan.paksima@bigair.net.au" class="gmail-Xx" dir="ltr" tabindex="-1" style="box-sizing:border-box;color:rgb(0,123,194);text-decoration:none">ehsan.paksima@bigair.net.au</a></div><div dir="ltr" style="box-sizing:border-box"><br></div><div style="box-sizing:border-box">regards,</div></div><div><div class="gmail_signature"><div dir="ltr"><div><div dir="ltr"><div><div dir="ltr"><div dir="ltr"><div style="margin:0cm 0cm 0pt"><div style="margin:0cm 0cm 0pt"><b style="color:rgb(136,136,136)"><span lang="EN-US" style="font-size:8pt"><font face="verdana,sans-serif" color="#666666">Ehsan Paksima</font></span></b></div><div style="font-family:arial;font-size:small;margin:0cm 0cm 0pt"><font color="#666666" face="verdana, sans-serif"><span style="font-size:11px"><b><br></b></span></font></div><div style="font-family:arial;font-size:small;margin:0cm 0cm 0pt"><font color="#666666" face="verdana, sans-serif"><span style="font-size:11px"><b>Corporate Support Manager</b></span></font></div><div dir="ltr"><div style="font-family:arial;font-size:small;margin:0cm 0cm 0pt"><b><span lang="EN-US" style="font-size:8pt"><font face="verdana,sans-serif" color="#666666"><img src="http://www.bigair.com.au/bigair.jpg"></font></span></b></div><div style="font-family:arial;font-size:small;margin:0cm 0cm 0pt"></div><div style="font-family:arial;font-size:small;margin:0cm 0cm 0pt"><span lang="EN-US" style="font-size:10pt"><span style="font-family:verdana,sans-serif"><b><span lang="EN-US" style="font-size:9pt;color:rgb(102,102,102)"><span style="font-size:small;color:rgb(0,0,0);font-weight:normal"><b style="color:rgb(102,102,102);font-size:9pt">Email</b></span>:</span></b><span lang="EN-US" style="font-size:9pt;color:rgb(102,102,102)"> ehsan.paksima<a style="color:rgb(34,34,34)">@bigair.net.au</a> </span><span lang="EN-US" style="font-size:9pt;color:blue">| </span><b><span lang="EN-US" style="font-size:9pt;color:rgb(102,102,102)">Address:</span></b><span lang="EN-US" style="font-size:9pt;color:rgb(102,102,102)"> Level1 203 Pacific Hwy, St leonards, NSW 2065<br></span></span><span style="font-size:13.3333px;font-family:verdana,sans-serif"><b style="color:rgb(102,102,102);font-size:9pt">Main:</b><span style="font-size:9pt"> 1300 130 195 </span><span style="font-size:9pt">| </span><b style="color:rgb(102,102,102);font-size:9pt">Direct:</b><span style="font-size:9pt"> <font color="#000000">(02) </font></span></span><span style="color:rgb(51,51,51);font-family:"helvetica neue",helvetica,arial,sans-serif;font-size:13px;line-height:15.6px">8916 5224</span><span style="font-size:13.3333px;font-family:verdana,sans-serif"><span style="font-size:9pt"><font color="#000000"> | </font><font color="#666666"><b>Mobile: </b>0488 335 220</font></span></span><br></span></div><div style="margin:0cm 0cm 0pt"><br></div></div></div></div></div></div></div></div></div></div></div>
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