[AusNOG] Ongoing Telecube issues

Jacob Gardiner jacob at jacobgardiner.com
Mon May 23 10:21:46 EST 2016


I did email their support team, multiple times but didn't get a single
response for over 36 hours (apart from the auto-responder).

It's pretty disappointing that whirlpool seemed to be the only channel to
get info during the outage. I'll be moving my services elsewhere, if
anybody has recommendations for other vendors, please reply off list.

On 22 May 2016 at 16:06, Dean Walsh <dean at deanwalsh.com.au> wrote:

> Email support your 1300 number and they will get you cut over sooner. I
> think they are doing them as a priority.
>
> Our 1300 number and DIDs are working perfectly at the moment.
>
> Sent from my iPhone
>
> On 22 May 2016, at 3:59 PM, Jacob Gardiner <jacob at jacobgardiner.com>
> wrote:
>
> Hi all,
>
> Does anybody on list here knows anybody over at Telecube that can help me
> out with a current outage, or have a quick way to port a 1300 number to
> another provider to help restore service?
>
> In short, a number of crucial, client facing 1300 numbers are offline and
> have been for over 24 hours, telecube's phone support doesn't answer, maybe
> due to the same outage and their email support doesn't appear to be manned.
>
> I appreciate it's Sunday and everybody is away from their screens, but i'm
> worried about the Monday morning surge which is now hours away.
>
> Cheers
>
> --
> Jacob Gardiner
> @jacobgardiner <http://twitter.com/jacobgardiner>
>
> _______________________________________________
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> AusNOG at lists.ausnog.net
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>
>


-- 
Jacob Gardiner
@jacobgardiner <http://twitter.com/jacobgardiner>
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