[AusNOG] NBN Tasmania
Jim Woodward
jim at alwaysnever.net
Wed Jan 27 17:52:26 EST 2016
On 27/01/2016 2:18 PM, Brendan Halley wrote:
>
> I wonder if their infrastructure differs between residential and
> business as I have all of those running on my residential connection
> without issue.
>
> Brendan
>
I suspect so, the only ones I am aware of that are having issues are
Business iiNet NBN connections, my particular client is on a NBN
Business 2 plan.
The problem looks to be within the iiNet part of the network, the NBN
side looks fine, the link is remaining up and the Static IP lease
remains on the router and no port errors, my client has a Fibre phone
service on the NTD for legacy FAX and that has remained unaffected.
I hope it is resolved tonight, their response is less than special for
a business service, keeping the customer informed even via the ticket
has been NIL, Still waiting a callback from 2PM today as well.
Here's hoping! :)
> On 27 Jan 2016 2:14 pm, "Milan Rajkovic" <milan at m-i.com.au
> <mailto:milan at m-i.com.au>> wrote:
>
> Hey Jim,
>
> I was about to get through to them in the end took over an hour
> for a callback, apparently they are upgrading some network
> hardware… that’s all they have told me, and that it will be done
> by 9pm tonight.
>
> Same here, it has knocked out VoIP, VPN’s, Emails, everything in
> their offices are basically not usable at the moment.
>
> Kind Regards,
> Milan
>
> *From:*AusNOG [mailto:ausnog-bounces at lists.ausnog.net
> <mailto:ausnog-bounces at lists.ausnog.net>] *On Behalf Of *Jim Woodward
> *Sent:* Wednesday, 27 January 2016 1:17 PM
> *To:* ausnog at lists.ausnog.net <mailto:ausnog at lists.ausnog.net>
> *Subject:* Re: [AusNOG] NBN Tasmania
>
> Hi Philip & Milan,
>
> Yes same here, have a client whos had internet dropped packets
> fairly consistently since Monday on their iiNet NBN service in
> Hobart, Tasmania which has taken out their hosted iiNet Lync VOiP
> phone services and hosted Exchange, well, to the point where they
> are pretty much unusable.
>
>
>
> I have a case open with them since Monday, theyre on a Business
> NBN plan, the lack of communication from them has been somewhat
> concerning, I've had to forward their VOIP services to a mobile
> phone which is less than ideal.
>
> If anyone has heard any further details feel free to drop me a
> note off list, I have a callback to the help desk requested but
> looking at a 1 hour wait.
>
> Kind Regards,
> Jim.
>
> On 27/01/2016 10:27 AM, Philip Loenneker wrote:
>
> I’ve talked to some people around the office here and we’ve
> heard of issues with iiNet NBN customers, but not our NBN
> customers.
>
> *From:*AusNOG [mailto:ausnog-bounces at lists.ausnog.net] *On
> Behalf Of *Milan Rajkovic
> *Sent:* Wednesday, 27 January 2016 9:39 AM
> *To:* ausnog at ausnog.net <mailto:ausnog at ausnog.net>
> <ausnog at lists.ausnog.net> <mailto:ausnog at lists.ausnog.net>
> *Subject:* [AusNOG] NBN Tasmania
>
> Hi Everyone,
>
> Does anyone know about issues in Tasmania at the moment with
> NBN? We have a few sites dispersed around Tasmania and they
> are all experiencing issues this morning, and it is a
> continued issue from Monday…
>
> Kind Regards,
> Milan
>
> -----
> Milan Rajkovic /(MCTS)/_- Managing Director
>
> <http://www.m-i.com.au/>
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