[AusNOG] Optus Technical Support

[Noel Butler]

and has been said time and time and time and time and time again

This list is not for assistance of retail and residential end user 
issues,
the list charter is _most_ specific on this.

next time, go to whingepool if you dont want to follow the correct 
procedures...

*sigh*


On 26/02/2016 12:49, Luke Thompson wrote:
> I'd agree with you however the corporate/business customers we have
> are indeed on business-grade services, and as such as have account
> managers and escalation procedures we can utilise for their services.
> 
> This is a residential service for a small customer, so we don't have
> the options we usually would. Needless, I've had some off-list joy and
> progress is promising already.
> 
> Luke Thompson
> Systems Administrator
> 
> P: 1800 838 505
> M: 0420 320 930
> W: https://www.inksystems.com.au
> 
> Ink Systems :: Managed IT Solutions
> 
> On 26/02/2016 1:43 PM, Joseph Goldman wrote:
>> Then you'd need to go through the normal, annoying channels. This is 
>> where teaming up with an ISP you trust can be helpful as a dealer so 
>> you can get some things fast tracked. Most of my customers complain 
>> about my price and bundling options not being competitive to Dodo, 
>> TPG, Optus or even Telstra, but when they are on hold for 30-60minutes 
>> + and need 5 phone calls for one issue vs my usual <3 minute wait time 
>> and majority first call resolution, I've had more than a few come 
>> back.
>> 
>> Or alternatively, buy a business service, if the service is critical 
>> and can't afford the slow downs etc.
>> 
>> On 26/02/16 13:32, Luke Thompson wrote:
>>> Noel,
>>> 
>>> We do not have an account manager as we do not push our customers 
>>> towards Optus; we are merely completing a request made by a customer 
>>> of ours, of whom also does not have an account manager.
>>> 
>>> Regards,
>>> 
>>> Luke Thompson
>>> Systems Administrator
>>> 
>>> P: 1800 838 505
>>> M: 0420 320 930
>>> W: https://www.inksystems.com.au
>>> 
>>> Ink Systems :: Managed IT Solutions
>>> 
>>> On 26/02/2016 1:28 PM, Noel Butler wrote:
>>>> On 26/02/2016 11:52, Luke Thompson wrote:
>>>>> Hello all,
>>>>> 
>>>>> We're needing to perform a Category A port out of Optus and a 
>>>>> Category
>>>>> A port in to Optus. (Customer swapping numbers with someone else,
>>>>> mutual agreement)
>>>>> 
>>>>> As I write this email, the phone is ticking over the 2 hour mark.
>>>>> Having travelled through 8 departments and supervisors, I have 
>>>>> still
>>>>> not yet reached anyone able to resolve my query.
>>>>> 
>>>>> Is there a number to call to reach decent (preferably on-shore)
>>>>> technical support who are able to follow these requests through?
>>>>> 
>>>>> Telstra has one which we use, however we only have Optus details 
>>>>> for
>>>>> Coaxial and Mobile business-grade support, nothing DSL/residential.
>>>>> 
>>>>> Thank you in advance.
>>>>> 
>>>>> Regards,
>>>> 
>>>> your account manager
>>>> 
>>> 
>>> _______________________________________________
>>> AusNOG mailing list
>>> AusNOG at lists.ausnog.net
>>> http://lists.ausnog.net/mailman/listinfo/ausnog
>> 
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> 
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