[AusNOG] Optus Technical Support

[Luke Thompson]

Alright, Noel.

Regards,

Luke Thompson
Systems Administrator

P: 1800 838 505
M: 0420 320 930
W: https://www.inksystems.com.au

Ink Systems :: Managed IT Solutions

On 26/02/2016 5:55 PM, Noel Butler wrote:
> and has been said time and time and time and time and time again
>
> This list is not for assistance of retail and residential end user 
> issues,
> the list charter is _most_ specific on this.
>
> next time, go to whingepool if you dont want to follow the correct 
> procedures...
>
> *sigh*
>
>
> On 26/02/2016 12:49, Luke Thompson wrote:
>> I'd agree with you however the corporate/business customers we have
>> are indeed on business-grade services, and as such as have account
>> managers and escalation procedures we can utilise for their services.
>>
>> This is a residential service for a small customer, so we don't have
>> the options we usually would. Needless, I've had some off-list joy and
>> progress is promising already.
>>
>> Luke Thompson
>> Systems Administrator
>>
>> P: 1800 838 505
>> M: 0420 320 930
>> W: https://www.inksystems.com.au
>>
>> Ink Systems :: Managed IT Solutions
>>
>> On 26/02/2016 1:43 PM, Joseph Goldman wrote:
>>> Then you'd need to go through the normal, annoying channels. This is 
>>> where teaming up with an ISP you trust can be helpful as a dealer so 
>>> you can get some things fast tracked. Most of my customers complain 
>>> about my price and bundling options not being competitive to Dodo, 
>>> TPG, Optus or even Telstra, but when they are on hold for 
>>> 30-60minutes + and need 5 phone calls for one issue vs my usual <3 
>>> minute wait time and majority first call resolution, I've had more 
>>> than a few come back.
>>>
>>> Or alternatively, buy a business service, if the service is critical 
>>> and can't afford the slow downs etc.
>>>
>>> On 26/02/16 13:32, Luke Thompson wrote:
>>>> Noel,
>>>>
>>>> We do not have an account manager as we do not push our customers 
>>>> towards Optus; we are merely completing a request made by a 
>>>> customer of ours, of whom also does not have an account manager.
>>>>
>>>> Regards,
>>>>
>>>> Luke Thompson
>>>> Systems Administrator
>>>>
>>>> P: 1800 838 505
>>>> M: 0420 320 930
>>>> W: https://www.inksystems.com.au
>>>>
>>>> Ink Systems :: Managed IT Solutions
>>>>
>>>> On 26/02/2016 1:28 PM, Noel Butler wrote:
>>>>> On 26/02/2016 11:52, Luke Thompson wrote:
>>>>>> Hello all,
>>>>>>
>>>>>> We're needing to perform a Category A port out of Optus and a 
>>>>>> Category
>>>>>> A port in to Optus. (Customer swapping numbers with someone else,
>>>>>> mutual agreement)
>>>>>>
>>>>>> As I write this email, the phone is ticking over the 2 hour mark.
>>>>>> Having travelled through 8 departments and supervisors, I have still
>>>>>> not yet reached anyone able to resolve my query.
>>>>>>
>>>>>> Is there a number to call to reach decent (preferably on-shore)
>>>>>> technical support who are able to follow these requests through?
>>>>>>
>>>>>> Telstra has one which we use, however we only have Optus details for
>>>>>> Coaxial and Mobile business-grade support, nothing DSL/residential.
>>>>>>
>>>>>> Thank you in advance.
>>>>>>
>>>>>> Regards,
>>>>>
>>>>> your account manager
>>>>>
>>>>
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