[AusNOG] Optus Technical Support

[Joseph Goldman]

Then you'd need to go through the normal, annoying channels. This is 
where teaming up with an ISP you trust can be helpful as a dealer so you 
can get some things fast tracked. Most of my customers complain about my 
price and bundling options not being competitive to Dodo, TPG, Optus or 
even Telstra, but when they are on hold for 30-60minutes + and need 5 
phone calls for one issue vs my usual <3 minute wait time and majority 
first call resolution, I've had more than a few come back.

Or alternatively, buy a business service, if the service is critical and 
can't afford the slow downs etc.

On 26/02/16 13:32, Luke Thompson wrote:
> Noel,
>
> We do not have an account manager as we do not push our customers 
> towards Optus; we are merely completing a request made by a customer 
> of ours, of whom also does not have an account manager.
>
> Regards,
>
> Luke Thompson
> Systems Administrator
>
> P: 1800 838 505
> M: 0420 320 930
> W: https://www.inksystems.com.au
>
> Ink Systems :: Managed IT Solutions
>
> On 26/02/2016 1:28 PM, Noel Butler wrote:
>> On 26/02/2016 11:52, Luke Thompson wrote:
>>> Hello all,
>>>
>>> We're needing to perform a Category A port out of Optus and a Category
>>> A port in to Optus. (Customer swapping numbers with someone else,
>>> mutual agreement)
>>>
>>> As I write this email, the phone is ticking over the 2 hour mark.
>>> Having travelled through 8 departments and supervisors, I have still
>>> not yet reached anyone able to resolve my query.
>>>
>>> Is there a number to call to reach decent (preferably on-shore)
>>> technical support who are able to follow these requests through?
>>>
>>> Telstra has one which we use, however we only have Optus details for
>>> Coaxial and Mobile business-grade support, nothing DSL/residential.
>>>
>>> Thank you in advance.
>>>
>>> Regards,
>>
>> your account manager
>>
>
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