[AusNOG] Optus Technical Support

[Luke Thompson]

Noel,

We do not have an account manager as we do not push our customers 
towards Optus; we are merely completing a request made by a customer of 
ours, of whom also does not have an account manager.

Regards,

Luke Thompson
Systems Administrator

P: 1800 838 505
M: 0420 320 930
W: https://www.inksystems.com.au

Ink Systems :: Managed IT Solutions

On 26/02/2016 1:28 PM, Noel Butler wrote:
> On 26/02/2016 11:52, Luke Thompson wrote:
>> Hello all,
>>
>> We're needing to perform a Category A port out of Optus and a Category
>> A port in to Optus. (Customer swapping numbers with someone else,
>> mutual agreement)
>>
>> As I write this email, the phone is ticking over the 2 hour mark.
>> Having travelled through 8 departments and supervisors, I have still
>> not yet reached anyone able to resolve my query.
>>
>> Is there a number to call to reach decent (preferably on-shore)
>> technical support who are able to follow these requests through?
>>
>> Telstra has one which we use, however we only have Optus details for
>> Coaxial and Mobile business-grade support, nothing DSL/residential.
>>
>> Thank you in advance.
>>
>> Regards,
>
> your account manager
>