[AusNOG] Optus Technical Support

[Noel Butler]

On 26/02/2016 11:52, Luke Thompson wrote:
> Hello all,
> 
> We're needing to perform a Category A port out of Optus and a Category
> A port in to Optus. (Customer swapping numbers with someone else,
> mutual agreement)
> 
> As I write this email, the phone is ticking over the 2 hour mark.
> Having travelled through 8 departments and supervisors, I have still
> not yet reached anyone able to resolve my query.
> 
> Is there a number to call to reach decent (preferably on-shore)
> technical support who are able to follow these requests through?
> 
> Telstra has one which we use, however we only have Optus details for
> Coaxial and Mobile business-grade support, nothing DSL/residential.
> 
> Thank you in advance.
> 
> Regards,

your account manager

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