[AusNOG] Optus Technical Support

[Luke Thompson]

Hello all,

We're needing to perform a Category A port out of Optus and a Category A 
port in to Optus. (Customer swapping numbers with someone else, mutual 
agreement)

As I write this email, the phone is ticking over the 2 hour mark. Having 
travelled through 8 departments and supervisors, I have still not yet 
reached anyone able to resolve my query.

Is there a number to call to reach decent (preferably on-shore) 
technical support who are able to follow these requests through?

Telstra has one which we use, however we only have Optus details for 
Coaxial and Mobile business-grade support, nothing DSL/residential.

Thank you in advance.

Regards,

-- 
Luke Thompson
Systems Administrator

P: 1800 838 505
M: 0420 320 930
W: https://www.inksystems.com.au

Ink Systems :: Managed IT Solutions