[AusNOG] How long does ADSL service setup take these days?

[Robert Hudson]

I was the customer who had it connected, about a year ago now.
On 11 Feb 2016 4:54 pm, "Joseph Goldman" <joe at apcs.com.au> wrote:

> It doesn't mean it still is. If it was very recently connected to a
> Telstra DSLAM port capable of the same speed you are wanting, then its
> quite likely it should be <24 hours. I wouldn't rely on <30 minutes as you
> never know with the big T.
>
> If for some reason the previous tenant had OPEN1, and you now want OPEN2,
> but it wasn't on an OPEN2 port, then you'd have to wait for it to get to
> the tech's to re-jumper, OR;
> If for some reason they were unjumpered due to a wait list and the port
> taken (or some other reason), you may have to wait not just for your turn
> but for the jumpering again to happen back to the DSLAM.
>
> There are so many IF's to the equation, but barring transposition and out
> of ports, it should be 5 days max. I feel you've been given some other
> ridiculous figure, but it may relate to port availability or transposition,
> and I doubt front line Telstra retail people to really know the difference
> and the actual problem.
>
> On 11/02/16 16:49, Robert Hudson wrote:
>
> To add to this - the line has been connected to a Telstra DSLAM port
> previously.
> On 11 Feb 2016 4:38 pm, "Joseph Goldman" <joe at apcs.com.au> wrote:
>
>> How long is a piece of string?
>>
>> Service already jumpered in to a Telstra DSLAM requiring remote
>> programming to the relevant n2k, i've seen it done in <30 minutes.
>>
>> Service requires transposition, with investigation for an alternate path,
>> I've seen multiple months.
>>
>> General lead time, without transposition, is 1 to 5 days.
>>
>> On 11/02/16 16:33, Robert Hudson wrote:
>>
>> Hi all,
>>
>> If I were to apply for an ADSL service on a Telstra copper line, what's
>> the estimated time to do the checks/connections (assuming it's on a Telstra
>> DSLAM)?
>>
>> Someone at Telstra's made a claim to me that I think is quite ridiculous,
>> but I'd like to go back to them with some data which is harder than me just
>> saying "that's bullshit, try again" as the justification for rejecting
>> their claim.
>>
>> Regards,
>>
>> Robert
>>
>>
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