[AusNOG] How long does ADSL service setup take these days?

[Joseph Goldman]

It doesn't mean it still is. If it was very recently connected to a 
Telstra DSLAM port capable of the same speed you are wanting, then its 
quite likely it should be <24 hours. I wouldn't rely on <30 minutes as 
you never know with the big T.

If for some reason the previous tenant had OPEN1, and you now want 
OPEN2, but it wasn't on an OPEN2 port, then you'd have to wait for it to 
get to the tech's to re-jumper, OR;
If for some reason they were unjumpered due to a wait list and the port 
taken (or some other reason), you may have to wait not just for your 
turn but for the jumpering again to happen back to the DSLAM.

There are so many IF's to the equation, but barring transposition and 
out of ports, it should be 5 days max. I feel you've been given some 
other ridiculous figure, but it may relate to port availability or 
transposition, and I doubt front line Telstra retail people to really 
know the difference and the actual problem.

On 11/02/16 16:49, Robert Hudson wrote:
>
> To add to this - the line has been connected to a Telstra DSLAM port 
> previously.
>
> On 11 Feb 2016 4:38 pm, "Joseph Goldman" <joe at apcs.com.au 
> <mailto:joe at apcs.com.au>> wrote:
>
>     How long is a piece of string?
>
>     Service already jumpered in to a Telstra DSLAM requiring remote
>     programming to the relevant n2k, i've seen it done in <30 minutes.
>
>     Service requires transposition, with investigation for an
>     alternate path, I've seen multiple months.
>
>     General lead time, without transposition, is 1 to 5 days.
>
>     On 11/02/16 16:33, Robert Hudson wrote:
>>     Hi all,
>>
>>     If I were to apply for an ADSL service on a Telstra copper line,
>>     what's the estimated time to do the checks/connections (assuming
>>     it's on a Telstra DSLAM)?
>>
>>     Someone at Telstra's made a claim to me that I think is quite
>>     ridiculous, but I'd like to go back to them with some data which
>>     is harder than me just saying "that's bullshit, try again" as the
>>     justification for rejecting their claim.
>>
>>     Regards,
>>
>>     Robert
>>
>>
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