[AusNOG] Issue With IP Range Blocked By Foxtel

[Ivan Jukic]

Yeap. Same issue. No one seems listening @ Foxtel. Trying to get them to
fix this issue for a while now

On 11 August 2016 at 16:11, John England <john at bitwave.com.au> wrote:

> Same here! I haven’t found anyone to help me yet. They obviously have
> their own geolocation “whitelist” that they never update. My users have to
> use their 3G/4G to signup, the silly thing is once signed up they can use
> Foxtel Go perfectly fine.
>
>
>
> Cheers.
>
>
>
> John England
>
> Managing Director
>
>
>
> BitWave Networks Pty Ltd
>
> 243 Clarinda Street
>
> Parkes, NSW, 2870
>
> Ph: (02) 6863 4466
>
> Fax: (02) 6863 4166
>
>
>
> [image: email logo]
>
>
>
> [image: MCP_2013(rgb)]     [image: ucwa_small]
>
>
>
> *From:* AusNOG [mailto:ausnog-bounces at lists.ausnog.net] *On Behalf Of *Andrew
> Kitchen
> *Sent:* Thursday, 11 August 2016 3:56 PM
> *To:* <ausnog at lists.ausnog.net> <ausnog at lists.ausnog.net>
> *Subject:* [AusNOG] Issue With IP Range Blocked By Foxtel
>
>
>
> Hey Guys
>
>
>
> Is there anyone from Foxtel IT Department on this list.  We have been
> trying to get our complete IP range unblocked from access to Foxtel Online
> Services and have been trying to get this done now via the normal process
> for the last three months and with no success.
>
>
>
> Latest response from Foxtel was quite assuming....... Please see below
>
>
>
> Thank you for the reply. We have contacted our IT department who have
> advised they are still investigating this issue and are working to provide
> access to the mentioned IP range. Unfortunately this is not a quick process
> and will take some time to execute the required procedures.
>
>
>
> We have advised IT that this is a high priority situation and they are
> working have this resolved as soon as possible.
>
>
>
> We apologise again for the inconvenience and will continue to strive to
> get this resolved.
>
>
>
> Regards
>
>
>
> Andrew
>
>
>
> [image: [image]]
>
>
>
> *Andrew Kitchen* | Business DevelopmentStrategist
> PO Box 3279, The Pines, Victoria, 3109
> *T *1300 789 299 *D *03 9909 3102 *M* 0449 561 461 *F *03 8611 7946
> a.kitchen at xi.com.au | www.xi.com.au
>
>
>
>
>
>
>
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