[AusNOG] NBN Rollout Confusion in Glebe NSW CRM:000084250

[Damien Gardner Jnr]

'They' was Telstra :)  Though TBH, telstra aren't even vaguely organised
for FTTN as yet :)  Neither is NBNco really.. I was only the second
connection the NBN tech had done..

Yeah, vectoring is required.  I couldn't get sync up at all for the first
couple of hours after the NBN tech had been - until I went looking for
updated firmware, and downloaded the vectoring enabled one.  But two hours
later it dropped and didn't come back..

I called my 'pilot manager' at Telstra to ask if they could check the port
state, and see if maybe it needed a reset or the like, and that was when he
said NBNco didn't allow them to use non-approved modems, and having a
non-approved modem had probably had the port shut down, no he couldn't tell
me the make/model of an approved modem, and I'd just have to wait for my
Telstra tech visit to have the Telstra-supplied modem installed.

So far Telstra's handling of the entire process has been fairly
horrendous.  They're not advising folks when they order that it will mean
they have no phone or internet for 3+ weeks, if they don't have a spare
in-place pair.  They've also just taken everyone on the 'please let us know
when NBN is available in our area' list in our suburb, and simply ordered
FTTN for them with no warning - AND not made any obvious notes on their
accounts - I know a couple of folks in our suburb now who've called Telstra
with no ADSL sync, to be told it must be their modem, and to please go buy
a new modem to try.  And then after that didn't work, they've been told
'Oh, you phoned up to enquire about the NBN a few months ago, so we've gone
ahead and connected you!  You'll now be without any form of phone or
internet for 3-4 weeks until your Telstra tech visit.'



On 31 October 2015 at 17:31, Paul Brooks <pbrooks-ausnog at layer10.com.au>
wrote:

> On 31/10/2015 4:23 PM, Damien Gardner Jnr wrote:
>
> If it's anything like FTTN, you have to use the supplied router. I had
> FTTN installed a fortnight ago. I had sync for two hours on a Draytek Vigor
> 130, then it dropped. Telstra said third party devices aren't allowed, and
> the port will be re-enabled when the Telstra tech comes to complete the
> install with the Telstra-supplied modem.  But annoying as they had told me
> during ordering that I COULD use my own VDSL modem.
>
> Who was "they"? I believe NBN aren't providing CPE, leaving the CPE up to
> each RSP to sort out - so you might get "you can use your own CPE" from an
> NBNco (sorry - an **nbn**) person.
>
> I've heard Telstra as the RSP are insisting on using only their supplied
> CPE (something about certification and testing), so if you were ordering it
> through Telstra (retail or wholesale), you can't use your own.
>
> I believe the modem must support full vectoring, with a vectored chipset
> compatible with the NBN's DSLAMs  - un-vectored VDSL2 doesn't cut it, and
> detection of a VDSL2 CPE that doesn't include vector capability will cause
> the DSLAM or management system to disable the port, to prevent unvectored
> interference.
>
> Just ignore that most MDU lines aren't long enough that vectored vs
> un-vectored makes a significant difference.
>
> I see the Draytek page says "With firmware version 3.7.5, Vigor130
> supports VDSL2 Vectoring" - so perhaps check your firmware, and whether
> vectoring support was enabled in the config, and give it another try.
>
> Paul.
>
>
>


-- 

Damien Gardner Jnr
VK2TDG. Dip EE. GradIEAust
rendrag at rendrag.net -  http://www.rendrag.net/
--
We rode on the winds of the rising storm,
 We ran to the sounds of thunder.
We danced among the lightning bolts,
 and tore the world asunder
-------------- next part --------------
An HTML attachment was scrubbed...
URL: <http://lists.ausnog.net/pipermail/ausnog/attachments/20151031/50168e82/attachment.html>