[AusNOG] Amcom Issues in Perth?

[Andrew Barbara]

Hi Alex,

Thanks for the update.

My services appear to be online now.

Would be good to have some explanation of the outage.

Thanks

Andrew

From: AusNOG [mailto:ausnog-bounces at lists.ausnog.net] On Behalf Of Alex West
Sent: 17 November 2015 09:11 PM
To: ausnog at ausnog.net
Subject: Re: [AusNOG] Amcom Issues in Perth?

Hi All,

As an update to this we are aware of the service interruptions being caused by one of our devices in Perth (exact cause unavailable to me at this time); our local engineers are working with our vendor to resolve this issue but at this time I am unable to provide an ETA.

Updates are being posted to the Amcom Network status page as well as our IVR, also our NOC teams on both the east and west coast are working to update customers as information becomes available.

Regards,

Alex West - COO


From: AusNOG <ausnog-bounces at lists.ausnog.net<mailto:ausnog-bounces at lists.ausnog.net>> on behalf of Matt Perkins <matt at spectrum.com.au<mailto:matt at spectrum.com.au>>
Date: Tuesday, 17 November 2015 10:45 pm
To: Andrew Barbara <andrew at focusnet.com.au<mailto:andrew at focusnet.com.au>>
Cc: "ausnog at ausnog.net<mailto:ausnog at ausnog.net>" <ausnog at ausnog.net<mailto:ausnog at ausnog.net>>
Subject: Re: [AusNOG] Amcom Issues in Perth?

We have no link to our amcom agg point in q1 same
Timing.

Matt


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On 17 Nov 2015, at 10:20 PM, Andrew Barbara <andrew at focusnet.com.au<mailto:andrew at focusnet.com.au>> wrote:
Hi All,

Sorry for the noise...

About 20mins ago, we have seen a bunch of Amcom services (Fibre and EoC) go down in Perth - Sydney looks OK.

Just waiting on hold - taking a loooong time to get through.

Would be interested if anyone else has seen something similar?

Cheers

Andrew
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