[AusNOG] NetRegistry/TPP & Telstra DNS problem

[Nick Stallman]

We had this about a month ago where Telstra was simply not talking to 
our DNS servers randomly.
We run our own nameservers.

On 13/05/15 13:35, Ben Grubb wrote:
> Melb IT also having issues 
> http://support.melbourneit.com.au/articles/help/Service-Alert-Network-Disruption-Telstra-DNS/?fs=Search
>
> On 13 May 2015 at 13:33, Elliott Willink 
> <Elliott.Willink at vibegroup.com.au 
> <mailto:Elliott.Willink at vibegroup.com.au>> wrote:
>
>     Hi Guys,
>
>     Our support line is being hammered since about 8pm last night by
>     customers who are on Telstra cable at home (VIC based, but may be
>     interstate as well) who are having massive trouble accessing some
>     of their services hosted by us but with DNS hosted by TPP/NetRegistry.
>
>     I am convinced it is a fault within Telstra's network somehow -
>     Telstra's cable DNS servers time out to any NetRegistry or TPP
>     hosted domains. I have spoken to NetRegistry support multiple
>     times and they are claiming they are getting roadblocked at
>     Telstra's end, with Telstra claiming there is no issue. Public DNS
>     and all other providers I have tried have no issues with TPP NS's.
>
>     Same conncetion:
>     nslookup tppwholesale.com.au <http://tppwholesale.com.au> 61.9.133.193
>     Server: dns-cust.lon.bigpond.net.au
>     <http://dns-cust.lon.bigpond.net.au>
>     Address:  61.9.133.193
>
>     DNS request timed out.
>         timeout was 2 seconds.
>     DNS request timed out.
>         timeout was 2 seconds.
>     *** Request to dns-cust.lon.bigpond.net.au
>     <http://dns-cust.lon.bigpond.net.au> timed-out
>
>     nslookup tppwholesale.com.au <http://tppwholesale.com.au> 61.9.134.49
>     Server: dns-cust.win.bigpond.net.au
>     <http://dns-cust.win.bigpond.net.au>
>     Address:  61.9.134.49
>
>     DNS request timed out.
>         timeout was 2 seconds.
>     DNS request timed out.
>         timeout was 2 seconds.
>     DNS request timed out.
>         timeout was 2 seconds.
>     DNS request timed out.
>         timeout was 2 seconds.
>     *** Request to dns-cust.win.bigpond.net.au
>     <http://dns-cust.win.bigpond.net.au> timed-out
>
>     nslookup tppwholesale.com.au <http://tppwholesale.com.au> 8.8.8.8
>     Server: google-public-dns-a.google.com
>     <http://google-public-dns-a.google.com>
>     Address:  8.8.8.8
>
>     Non-authoritative answer:
>     Name: tppwholesale.com.au <http://tppwholesale.com.au>
>     Addresses:  2403:1400:2:1::107
>               114.141.204.51
>
>
>     I know this is an issue between Telstra and NetRegistry but could
>     anyone point me in the right direction on who I can follow this up
>     with at Telstra's end to get a resolution? This is actually the
>     second time it has happened (occurred a few weeks ago, and was
>     resolved after about 12 hours).
>
>     Thanks guys,
>
>     Elliott Willink
>     Vibe Group
>     (03) 8060-4507
>
>
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-- 
Nick Stallman
Agentpoint Pty Ltd
The Real Estate Web Developers
Melbourne | Sydney | Miami
nick at agentpoint.com
www.agentpoint.com.au | www.zooproperty.com | www.ginga.com.au | 
www.business2.com.au

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