[AusNOG] Zettagrid Sydney Offline

[Tim Raphael]

Hi Nathan,

As per our status page, updates were provided regularly with as much
information as we had at hand. Sometimes the ETAs are hard to judge so we
compensated with regular updates.

Regards,

Tim Raphael
Zetta Network Engineer

On Wed, Jun 24, 2015 at 9:27 AM, Nathan Brookfield <
Nathan.Brookfield at simtronic.com.au> wrote:

>  If you’re paying a small fortune for virtual server hosting and your
> entire business or a large amount of customers has been down since 0715 and
> you are not being provided an ETA then I think you would want answers as
> well.
>
>
>
> Kindest Regards,
>
> Nathan Brookfield (VK2NAB)
>
>
>
> Chief Executive Officer
>
> Simtronic Technologies Pty Ltd
>
>
>
> *Local:* (02) 4749 4949 *|* *Fax:* (02) 4749 4950 *|* *Direct:* (02) 4749
> 4951
>
> *Web*: http://www.simtronic.com.au *|* *E-mail*:
> nathan.brookfield at simtronic.com.au
>
>
>
> *From:* AusNOG [mailto:ausnog-bounces at lists.ausnog.net] *On Behalf Of *Joseph
> Goldman
> *Sent:* Wednesday, 24 June 2015 11:24 AM
> *To:* ausnog at lists.ausnog.net
> *Subject:* Re: [AusNOG] Zettagrid Sydney Offline
>
>
>
> As far as customer updates go mid-crisis, I believe the status page is
> more than detailed - an RFO should be expected after the fact, but
> mid-outage I think as much info as they've given you is as much info as you
> could really expect!
>
> On 24/06/15 11:11, James Cunningham wrote:
>
>  Hi All,
>
>
> Does anyone have any information on the massive outage that Zettagrid are
> having in Sydney at the moment? No answer from their support phone number,
> and emails are going unanswered.
>
> Apparantly all of their VMs in their Sydney data centre are offline
> because of hardware failure on their SAN.
>
>
>
> http://status.zettagrid.com/
>
>
>
> We have about 20 customer servers there, and they are all offline, and our
> helpdesk can't handle all the screaming customers we have at the moment.
>
> So much for redundancy....
>
> James
>
>
>
>
>
>
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