<div dir="ltr">Hi Nathan,<div><br></div><div>As per our status page, updates were provided regularly with as much information as we had at hand. Sometimes the ETAs are hard to judge so we compensated with regular updates.</div><div><br></div><div>Regards,</div><div><br></div><div><div>Tim Raphael</div><div>Zetta Network Engineer</div></div></div><div class="gmail_extra"><br><div class="gmail_quote">On Wed, Jun 24, 2015 at 9:27 AM, Nathan Brookfield <span dir="ltr"><<a href="mailto:Nathan.Brookfield@simtronic.com.au" target="_blank">Nathan.Brookfield@simtronic.com.au</a>></span> wrote:<br><blockquote class="gmail_quote" style="margin:0 0 0 .8ex;border-left:1px #ccc solid;padding-left:1ex">
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<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1f497d">If you’re paying a small fortune for virtual server hosting and your entire business or a large amount of customers has been down since
0715 and you are not being provided an ETA then I think you would want answers as well.<u></u><u></u></span></p><span class="">
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1f497d"><u></u> <u></u></span></p>
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<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Calibri",sans-serif;color:#1f497d">Kindest Regards,<u></u><u></u></span></p>
<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Calibri",sans-serif;color:#365f91">Nathan Brookfield (VK2NAB)<u></u><u></u></span></p>
<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Calibri",sans-serif;color:#365f91"><u></u> <u></u></span></p>
<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Calibri",sans-serif;color:#365f91">Chief Executive Officer<u></u><u></u></span></p>
<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Calibri",sans-serif;color:#365f91">Simtronic Technologies Pty Ltd<u></u><u></u></span></p>
<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Calibri",sans-serif;color:#365f91"><u></u> <u></u></span></p>
<p class="MsoNormal"><b><span style="font-size:10.0pt;font-family:"Calibri",sans-serif;color:#365f91">Local:</span></b><span style="font-size:10.0pt;font-family:"Calibri",sans-serif;color:#365f91"> (02) 4749 4949
<b>|</b> <b>Fax:</b> (02) 4749 4950 <b>|</b> <b>Direct:</b> (02) 4749 4951<u></u><u></u></span></p>
<p class="MsoNormal"><b><span style="font-size:10.0pt;font-family:"Calibri",sans-serif;color:#365f91">Web</span></b><span style="font-size:10.0pt;font-family:"Calibri",sans-serif;color:#365f91">:
<a href="http://www.simtronic.com.au/" target="_blank"><span style="color:#365f91">http://www.simtronic.com.au</span></a>
<b>|</b> <b>E-mail</b>: <a href="mailto:nathan.brookfield@simtronic.com.au" target="_blank"><span style="color:#365f91">nathan.brookfield@simtronic.com.au</span></a><u></u><u></u></span></p>
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<p class="MsoNormal"><b><span lang="EN-US" style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:windowtext">From:</span></b><span lang="EN-US" style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:windowtext"> AusNOG [mailto:<a href="mailto:ausnog-bounces@lists.ausnog.net" target="_blank">ausnog-bounces@lists.ausnog.net</a>]
<b>On Behalf Of </b>Joseph Goldman<br>
<b>Sent:</b> Wednesday, 24 June 2015 11:24 AM<br>
<b>To:</b> <a href="mailto:ausnog@lists.ausnog.net" target="_blank">ausnog@lists.ausnog.net</a><span class=""><br>
<b>Subject:</b> Re: [AusNOG] Zettagrid Sydney Offline<u></u><u></u></span></span></p>
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<p class="MsoNormal"><u></u> <u></u></p>
<p class="MsoNormal" style="margin-bottom:12.0pt">As far as customer updates go mid-crisis, I believe the status page is more than detailed - an RFO should be expected after the fact, but mid-outage I think as much info as they've given you is as much info
as you could really expect!<u></u><u></u></p><div><div class="h5">
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<p class="MsoNormal">On 24/06/15 11:11, James Cunningham wrote:<u></u><u></u></p>
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<p class="MsoNormal">Hi All,<u></u><u></u></p>
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<p class="MsoNormal"><br>
Does anyone have any information on the massive outage that Zettagrid are having in Sydney at the moment? No answer from their support phone number, and emails are going unanswered.<br>
<br>
Apparantly all of their VMs in their Sydney data centre are offline because of hardware failure on their SAN.
<u></u><u></u></p>
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<p class="MsoNormal"><u></u> <u></u></p>
<p class="MsoNormal"><a href="http://status.zettagrid.com/" target="_blank">http://status.zettagrid.com/</a><u></u><u></u></p>
<p class="MsoNormal"><u></u> <u></u></p>
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<p class="MsoNormal" style="margin-bottom:12.0pt">We have about 20 customer servers there, and they are all offline, and our helpdesk can't handle all the screaming customers we have at the moment.<u></u><u></u></p>
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<p class="MsoNormal" style="margin-bottom:12.0pt">So much for redundancy....<u></u><u></u></p>
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<p class="MsoNormal">James<u></u><u></u></p>
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<p class="MsoNormal"><u></u> <u></u></p>
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