[AusNOG] Site Visit - Sydney - Line/MDF Technician - ASAP

[David Hooton]

I've seen this issue going on for a long time Narelle, but its definitely
getting worse.

I had at least three EFM services have their copper either part,
incorrectly or completely not delivered over a two week period a couple of
months ago. It was Friday and the (non-telstra) tech said he had seen 7
services with the same problem that week alone.

On 14 July 2015 at 12:26, Narelle <narellec at gmail.com> wrote:

>
> FYI
> We are seeing this type of issue more and more in consumer complaints.
>
> Pairs going missing (in service), insufficient quantities, no records...
> yes this issue has been around ever since MDFs were invented, but with more
> MDUs going in and broadband uptake what it is the problem is growing.
>
> One consumer we talked to came home from summer holidays to find her
> formerly working DSL service dead. Turns out the pair between the MDF and
> IDF had been reallocated. No record updated.
>
> It is behind a significant number of TIO complaints and growing. Please
> all encourage your subbies to do the right thing as it will come back to
> bite you when you get that bill from the TIO.
>
> Shanti - I can only suggest having a look here:
> http://www.registeredcablers.com.au/
>
>
> all the best
>
>
> Narelle
>
>
>
>
> On Tue, Jul 14, 2015 at 10:14 AM, Shanti Korporaal <
> shanti at eintellegonetworks.com> wrote:
>
>> Hi all,
>>
>> I have a new Optus ULL line installed at our admin office in Glebe.
>>
>> Telstra allocated 'in place' pair details to Optus and they provisioned
>> the service.
>>
>> But, there was no cabling in place in the MDF and Telstra can't tell
>> anyone what the pair details are, although we might have an idea.
>>
>> We've logged a DoA fault, but it is going to be the 21st before someone
>> can come out and tag it.
>>
>> I need someone who can find the phone line (ULL) on the lead-in in our
>> MDF and patch it through.
>>
>> There is also no book/records in the MDF that we can find.
>>
>> I realise this isn't networks but I'm hoping someone here might know
>> someone or have the skills to do this.
>>
>> Please contact me off-list and let me know rates.  Looking forward to
>> hearing from someone.
>>
>> Peace
>>
>> Shanti
>>
>> *Shanti Korporaal - *eintellego Networks Pty Ltd
>> 2014 Anthill 30Under30
>> shanti at eintellegonetworks.com
>> <https://mail.google.com/mail/?view=cm&fs=1&tf=1&to=shanti@eintellegonetworks.com>
>>  ; www.eintellegonetworks.com
>>
>> Phone: 1300 239 038; Direct: +61 (0)2 8091 1224 Cell: +61 (0)423 045 588
>> ; skype://shantikorporaal
>>
>> facebook.com/eintellegonetworks ; linkedin.com/in/shantikorporaal
>>
>> twitter.com/CloudGirlAU ; blog: www.cloudgirl.com.au
>>
>>
>> The Experts Who The Experts Call
>> Juniper - Cisco - Cloud - Consulting - IPv4 Brokering
>>
>> _______________________________________________
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>>
>>
>
>
> --
>
>
> Narelle
> narellec at gmail.com
>
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>
>


-- 
Kind Regards,

David Hooton
Network Weaponry Specialist
P: +61415850000 <61415850000> T: @dave_hooton
<https://twitter.com/Dave_Hooton> W: ordinance.io
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