[AusNOG] Telstra core routing / firewall issue?

[Pete Mundy]

> On 1/12/2015, at 6:59 pm, Joseph Goldman <joe at apcs.com.au> wrote:
> 
> Wouldn't this be a job for the customer who either owns the 4G service or owns the HFC service to call their tech support (Telstra)? AusNOG is not tech-support, or shortcut to higher level techs.


In a perfect world, yes.

But in reality, working your way through the helpdesker’s flow charts before he’s willing to escalate the issue is tiresome, and the truth is that for those in the know this list actually _is_ a shortcut to the top:


> On 1/12/2015, at 7:00 pm, Russell Langton <russell3901 at gmail.com> wrote:
> Hi daniel,
> 
> Ive sent you an email directly to get this fixed up.
> 

Not saying it should be. Just saying it is.

Pete

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