<html><head><meta http-equiv="Content-Type" content="text/html charset=utf-8"></head><body style="word-wrap: break-word; -webkit-nbsp-mode: space; -webkit-line-break: after-white-space;" class=""><blockquote type="cite" class=""><div class="">On 1/12/2015, at 6:59 pm, Joseph Goldman <<a href="mailto:joe@apcs.com.au" class="">joe@apcs.com.au</a>> wrote:</div><br class="Apple-interchange-newline"><div class=""><span class="" style="font-family: Menlo-Regular; background-color: rgb(255, 255, 255); float: none; display: inline !important;">Wouldn't this be a job for the customer who either owns the 4G service or owns the HFC service to call their tech support (Telstra)? AusNOG is not tech-support, or shortcut to higher level techs.</span><br class="" style="font-family: Menlo-Regular; background-color: rgb(255, 255, 255);"></div></blockquote><div class=""><br class=""></div><div class=""><br class=""></div><div class="">In a perfect world, yes.</div><div class=""><br class=""></div><div class="">But in reality, working your way through the helpdesker’s flow charts before he’s willing to escalate the issue is tiresome, and the truth is that for those in the know this list actually _is_ a shortcut to the top:</div><div class=""><br class=""></div><div class=""><br class=""></div><div class=""><blockquote type="cite" class=""><div class="">On 1/12/2015, at 7:00 pm, Russell Langton <<a href="mailto:russell3901@gmail.com" class="">russell3901@gmail.com</a>> wrote:</div><div class=""><p dir="ltr" class="">Hi daniel,</p><p dir="ltr" class="">Ive sent you an email directly to get this fixed up.</p></div></blockquote><div class=""><br class=""></div><div class="">Not saying it should be. Just saying it is.</div><div class=""><br class=""></div><div class="">Pete</div></div><div class=""><br class=""></div><style class=""><!--
/* Font Definitions */
@font-face
{font-family:"Cambria Math";
panose-1:2 4 5 3 5 4 6 3 2 4;}
@font-face
{font-family:Calibri;
panose-1:2 15 5 2 2 2 4 3 2 4;}
/* Style Definitions */
p.MsoNormal, li.MsoNormal, div.MsoNormal
{margin:0cm;
margin-bottom:.0001pt;
font-size:11.0pt;
font-family:"Calibri",sans-serif;
mso-fareast-language:EN-US;}
a:link, span.MsoHyperlink
{mso-style-priority:99;
color:#0563C1;
text-decoration:underline;}
a:visited, span.MsoHyperlinkFollowed
{mso-style-priority:99;
color:#954F72;
text-decoration:underline;}
span.EmailStyle17
{mso-style-type:personal-compose;
font-family:"Calibri",sans-serif;
color:windowtext;}
.MsoChpDefault
{mso-style-type:export-only;
mso-fareast-language:EN-US;}
@page WordSection1
{size:612.0pt 792.0pt;
margin:72.0pt 72.0pt 72.0pt 72.0pt;}
div.WordSection1
{page:WordSection1;}
--></style></body></html>