[AusNOG] Telstra core routing / firewall issue?

[Daniel]

We only brought the issue here after collectively investing 20+ hours through the proper channels without making any real progress. There doesn’t appear to be a sane escalation process for nuanced technical issues.

 

A core routing issue affecting large IP blocks doesn’t seem too far off topic here anyway tbh.

 

All said, if there are better channels to address such things in future, I’m more than happy to use them rather than creating noise here.

 

Daniel.

 

 

From: AusNOG [mailto:ausnog-bounces at lists.ausnog.net] On Behalf Of Pete Mundy
Sent: Wednesday, 2 December 2015 5:12 AM
To: ausnog at lists.ausnog.net
Subject: Re: [AusNOG] Telstra core routing / firewall issue?

 

On 1/12/2015, at 6:59 pm, Joseph Goldman <joe at apcs.com.au <mailto:joe at apcs.com.au> > wrote:

 

Wouldn't this be a job for the customer who either owns the 4G service or owns the HFC service to call their tech support (Telstra)? AusNOG is not tech-support, or shortcut to higher level techs.

 

 

In a perfect world, yes.

 

But in reality, working your way through the helpdesker’s flow charts before he’s willing to escalate the issue is tiresome, and the truth is that for those in the know this list actually _is_ a shortcut to the top:

 

 

On 1/12/2015, at 7:00 pm, Russell Langton <russell3901 at gmail.com <mailto:russell3901 at gmail.com> > wrote:

Hi daniel,

Ive sent you an email directly to get this fixed up.

 

Not saying it should be. Just saying it is.

 

Pete

 

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