[AusNOG] gumtree support

[Sam Sarkis-UIP]

Great thanks.  I will try a phone call first and then a drop in.




From: AusNOG [mailto:ausnog-bounces at lists.ausnog.net] On Behalf Of Mark Ashley
Sent: Wednesday, 24 September 2014 3:24 PM
To: Colin Stubbs
Cc: Jason Brown; ausnog at lists.ausnog.net
Subject: Re: [AusNOG] gumtree support

eBay/Paypal/Gumtree are all at:

eBay International A.G.
Level 23, 1 York Street
Sydney NSW 2000 Australia
T: (02) 8288 0158 | F: (02) 8288 0001

A friend whom was having Paypal account lock issues visited them more than once in person and this greased the wheels somewhat. Just saying.

You can also find lots of Gumtree employees on LinkedIn. They likely have a first.last at gumtree.com.au<mailto:first.last at gumtree.com.au> (or ebay.com.au<http://ebay.com.au>), or you can facebook them :) Depends how pushy you want to be.

Google: site:au.linkedin.com<http://au.linkedin.com> "at gumtree australia" -job

On Wed, Sep 24, 2014 at 2:38 PM, Colin Stubbs <colin.stubbs at equatetechnologies.com.au<mailto:colin.stubbs at equatetechnologies.com.au>> wrote:
>
>
> That's their business model guys. Volume business with zero or very small profits on each user/service. I'm not sure what else you expected.
>
> It's like the gnomes in South Park, except the sale of underpants on gumtree/ebay is only an unintentional side effect of what they do.
>
> Step 1: Get people to advertise stuff for free.
> Step 2: .... (Try to make a small amount of money of buyers and sellers with value adds/handling fees. Try to make money off advertising and selling user data.)
> Step 3: Hopefully profit, but only if we don't pay any money for staff.
>
> Unless you document the issue you've had, make it public and then get enough attention to shame them in a way that impacts the business, it will continue to make sense for them to offer no support and/or unresponsive support.
>
>
>
> Colin Stubbs | Equate Technologies
> Level 27, Santos Place, 32 Turbot Street, Brisbane, QLD 4000
> T: +61 7 3181 5558 | M: +61 488 000 977
> E: colin.stubbs @ equatetechnologies . com . au
>
> On 24 September 2014 14:16, Robert Hudson <hudrob at gmail.com<mailto:hudrob at gmail.com>> wrote:
>>
>> If you think they're bad, try the other eBay business - PayPal...
>>
>> On 24 September 2014 14:11, Sam Sarkis-UIP <ssarkis at unitedip.net.au<mailto:ssarkis at unitedip.net.au>> wrote:
>>>
>>> They have got to be one of the worse companies to deal with from a support point of view.
>>>
>>>
>>>
>>> I think it is very poor form that there is no way of having a phone escalation to anyone nor to a way to go past what appears to be a outsourced helpdesk.
>>>
>>>
>>>
>>>
>>>
>>>
>>>
>>> From: Jason Brown [mailto:Jason at browns.id.au<mailto:Jason at browns.id.au>]
>>> Sent: Tuesday, 23 September 2014 7:57 PM
>>> To: Skeeve Stevens
>>> Cc: Sam Sarkis-UIP; ausnog at lists.ausnog.net<mailto:ausnog at lists.ausnog.net>
>>> Subject: Re: [AusNOG] gumtree support
>>>
>>>
>>>
>>> You mean scumtree is owned by Evilbay.
>>>
>>>
>>>
>>> In response to OP.
>>>
>>> At the end of the day, what you pay is what you get. I'm not surprised really.
>>>
>>>
>>> On 23 Sep 2014, at 2:27 pm, Skeeve Stevens <skeeve+ausnog at eintellegonetworks.com<mailto:skeeve%2Bausnog at eintellegonetworks.com>> wrote:
>>>
>>> Not a lot of people seem to know, but Gumtree is owned by eBay.
>>>
>>>
>>>
>>> ...Skeeve
>>>
>>>
>>>
>>> Skeeve Stevens - eintellego Networks Pty Ltd
>>>
>>> skeeve at eintellegonetworks.com<mailto:skeeve at eintellegonetworks.com> ; www.eintellegonetworks.com<http://www.eintellegonetworks.com>
>>>
>>> Phone: 1300 239 038; Cell +61 (0)414 753 383 ; skype://skeeve
>>>
>>> facebook.com/eintellegonetworks<http://facebook.com/eintellegonetworks> ; linkedin.com/in/skeeve<http://linkedin.com/in/skeeve>
>>>
>>> twitter.com/theispguy<http://twitter.com/theispguy> ; blog: www.theispguy.com<http://www.theispguy.com>
>>>
>>> The Experts Who The Experts Call
>>>
>>> Juniper - Cisco - Cloud - Consulting - IPv4 Brokering
>>>
>>>
>>>
>>> On 23 September 2014 10:52, Sam Sarkis-UIP <ssarkis at unitedip.net.au<mailto:ssarkis at unitedip.net.au>> wrote:
>>>
>>>
>>>
>>> Hi All,
>>>
>>>
>>>
>>> Does anyone know a better way other than Gumtree’s website to get hold of someone in support.
>>>
>>>
>>>
>>> We have had a case open for over 9 months with no resolution.
>>>
>>>
>>>
>>> Thought I would give it a shot to see if is there anyone on the list that can help ?
>>>
>>>
>>>
>>> Thanks
>>>
>>>
>>>
>>>
>>>
>>>
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>>
>>
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