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<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D;mso-fareast-language:EN-US">Great thanks. I will try a phone call first and then a drop in.<o:p></o:p></span></p>
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<p class="MsoNormal"><b><span lang="EN-US" style="font-size:11.0pt;font-family:"Calibri","sans-serif"">From:</span></b><span lang="EN-US" style="font-size:11.0pt;font-family:"Calibri","sans-serif""> AusNOG [mailto:ausnog-bounces@lists.ausnog.net]
<b>On Behalf Of </b>Mark Ashley<br>
<b>Sent:</b> Wednesday, 24 September 2014 3:24 PM<br>
<b>To:</b> Colin Stubbs<br>
<b>Cc:</b> Jason Brown; ausnog@lists.ausnog.net<br>
<b>Subject:</b> Re: [AusNOG] gumtree support<o:p></o:p></span></p>
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<p class="MsoNormal">eBay/Paypal/Gumtree are all at:<br>
<br>
eBay International A.G.<br>
Level 23, 1 York Street<br>
Sydney NSW 2000 Australia<br>
T: (02) 8288 0158 | F: (02) 8288 0001<br>
<br>
A friend whom was having Paypal account lock issues visited them more than once in person and this greased the wheels somewhat. Just saying.<o:p></o:p></p>
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<p class="MsoNormal">You can also find lots of Gumtree employees on LinkedIn. They likely have a
<a href="mailto:first.last@gumtree.com.au">first.last@gumtree.com.au</a> (or <a href="http://ebay.com.au">
ebay.com.au</a>), or you can facebook them :) Depends how pushy you want to be.<o:p></o:p></p>
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<p class="MsoNormal" style="margin-bottom:12.0pt">Google: site:<a href="http://au.linkedin.com">au.linkedin.com</a> "at gumtree australia" -job<o:p></o:p></p>
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On Wed, Sep 24, 2014 at 2:38 PM, Colin Stubbs <<a href="mailto:colin.stubbs@equatetechnologies.com.au">colin.stubbs@equatetechnologies.com.au</a>> wrote:<br>
><br>
><br>
> That's their business model guys. Volume business with zero or very small profits on each user/service. I'm not sure what else you expected.<br>
><br>
> It's like the gnomes in South Park, except the sale of underpants on gumtree/ebay is only an unintentional side effect of what they do.<br>
><br>
> Step 1: Get people to advertise stuff for free.<br>
> Step 2: .... (Try to make a small amount of money of buyers and sellers with value adds/handling fees. Try to make money off advertising and selling user data.)<br>
> Step 3: Hopefully profit, but only if we don't pay any money for staff.<br>
><br>
> Unless you document the issue you've had, make it public and then get enough attention to shame them in a way that impacts the business, it will continue to make sense for them to offer no support and/or unresponsive support.<br>
><br>
><br>
><br>
> Colin Stubbs | Equate Technologies<br>
> Level 27, Santos Place, 32 Turbot Street, Brisbane, QLD 4000<br>
> T: +61 7 3181 5558 | M: +61 488 000 977<br>
> E: colin.stubbs @ equatetechnologies . com . au<br>
><br>
> On 24 September 2014 14:16, Robert Hudson <<a href="mailto:hudrob@gmail.com">hudrob@gmail.com</a>> wrote:<br>
>><br>
>> If you think they're bad, try the other eBay business - PayPal...<br>
>><br>
>> On 24 September 2014 14:11, Sam Sarkis-UIP <<a href="mailto:ssarkis@unitedip.net.au">ssarkis@unitedip.net.au</a>> wrote:<br>
>>><br>
>>> They have got to be one of the worse companies to deal with from a support point of view.<br>
>>><br>
>>> <br>
>>><br>
>>> I think it is very poor form that there is no way of having a phone escalation to anyone nor to a way to go past what appears to be a outsourced helpdesk.<br>
>>><br>
>>> <br>
>>><br>
>>> <br>
>>><br>
>>> <br>
>>><br>
>>> From: Jason Brown [mailto:<a href="mailto:Jason@browns.id.au">Jason@browns.id.au</a>]<br>
>>> Sent: Tuesday, 23 September 2014 7:57 PM<br>
>>> To: Skeeve Stevens<br>
>>> Cc: Sam Sarkis-UIP; <a href="mailto:ausnog@lists.ausnog.net">ausnog@lists.ausnog.net</a><br>
>>> Subject: Re: [AusNOG] gumtree support<br>
>>><br>
>>> <br>
>>><br>
>>> You mean scumtree is owned by Evilbay. <br>
>>><br>
>>> <br>
>>><br>
>>> In response to OP. <br>
>>><br>
>>> At the end of the day, what you pay is what you get. I'm not surprised really.
<br>
>>><br>
>>><br>
>>> On 23 Sep 2014, at 2:27 pm, Skeeve Stevens <<a href="mailto:skeeve%2Bausnog@eintellegonetworks.com">skeeve+ausnog@eintellegonetworks.com</a>> wrote:<br>
>>><br>
>>> Not a lot of people seem to know, but Gumtree is owned by eBay.<br>
>>><br>
>>><br>
>>><br>
>>> ...Skeeve<br>
>>><br>
>>> <br>
>>><br>
>>> Skeeve Stevens - eintellego Networks Pty Ltd<br>
>>><br>
>>> <a href="mailto:skeeve@eintellegonetworks.com">skeeve@eintellegonetworks.com</a> ;
<a href="http://www.eintellegonetworks.com">www.eintellegonetworks.com</a><br>
>>><br>
>>> Phone: 1300 239 038; Cell +61 (0)414 753 383 ; skype://skeeve<br>
>>><br>
>>> <a href="http://facebook.com/eintellegonetworks">facebook.com/eintellegonetworks</a> ;
<a href="http://linkedin.com/in/skeeve">linkedin.com/in/skeeve</a> <br>
>>><br>
>>> <a href="http://twitter.com/theispguy">twitter.com/theispguy</a> ; blog: <a href="http://www.theispguy.com">
www.theispguy.com</a><br>
>>><br>
>>> The Experts Who The Experts Call<br>
>>><br>
>>> Juniper - Cisco - Cloud - Consulting - IPv4 Brokering<br>
>>><br>
>>> <br>
>>><br>
>>> On 23 September 2014 10:52, Sam Sarkis-UIP <<a href="mailto:ssarkis@unitedip.net.au">ssarkis@unitedip.net.au</a>> wrote:<br>
>>><br>
>>> <br>
>>><br>
>>> Hi All,<br>
>>><br>
>>> <br>
>>><br>
>>> Does anyone know a better way other than Gumtree’s website to get hold of someone in support.
<br>
>>><br>
>>> <br>
>>><br>
>>> We have had a case open for over 9 months with no resolution.<br>
>>><br>
>>> <br>
>>><br>
>>> Thought I would give it a shot to see if is there anyone on the list that can help ?<br>
>>><br>
>>> <br>
>>><br>
>>> Thanks<br>
>>><br>
>>> <br>
>>><br>
>>> <br>
>>><br>
>>><br>
>>> _______________________________________________<br>
>>> AusNOG mailing list<br>
>>> <a href="mailto:AusNOG@lists.ausnog.net">AusNOG@lists.ausnog.net</a><br>
>>> <a href="http://lists.ausnog.net/mailman/listinfo/ausnog">http://lists.ausnog.net/mailman/listinfo/ausnog</a><br>
>>><br>
>>> <br>
>>><br>
>>> _______________________________________________<br>
>>> AusNOG mailing list<br>
>>> <a href="mailto:AusNOG@lists.ausnog.net">AusNOG@lists.ausnog.net</a><br>
>>> <a href="http://lists.ausnog.net/mailman/listinfo/ausnog">http://lists.ausnog.net/mailman/listinfo/ausnog</a><br>
>>><br>
>>><br>
>>> _______________________________________________<br>
>>> AusNOG mailing list<br>
>>> <a href="mailto:AusNOG@lists.ausnog.net">AusNOG@lists.ausnog.net</a><br>
>>> <a href="http://lists.ausnog.net/mailman/listinfo/ausnog">http://lists.ausnog.net/mailman/listinfo/ausnog</a><br>
>>><br>
>><br>
>><br>
>> _______________________________________________<br>
>> AusNOG mailing list<br>
>> <a href="mailto:AusNOG@lists.ausnog.net">AusNOG@lists.ausnog.net</a><br>
>> <a href="http://lists.ausnog.net/mailman/listinfo/ausnog">http://lists.ausnog.net/mailman/listinfo/ausnog</a><br>
>><br>
><br>
><br>
> _______________________________________________<br>
> AusNOG mailing list<br>
> <a href="mailto:AusNOG@lists.ausnog.net">AusNOG@lists.ausnog.net</a><br>
> <a href="http://lists.ausnog.net/mailman/listinfo/ausnog">http://lists.ausnog.net/mailman/listinfo/ausnog</a><br>
><o:p></o:p></p>
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