[AusNOG] gumtree support

[Colin Stubbs]

That's their business model guys. Volume business with zero or very small
profits on each user/service. I'm not sure what else you expected.

It's like the gnomes in South Park, except the sale of underpants on
gumtree/ebay is only an unintentional side effect of what they do.

Step 1: Get people to advertise stuff for free.
Step 2: .... (Try to make a small amount of money of buyers and sellers
with value adds/handling fees. Try to make money off advertising and
selling user data.)
Step 3: Hopefully profit, but only if we don't pay any money for staff.

Unless you document the issue you've had, make it public and then get
enough attention to shame them in a way that impacts the business, it will
continue to make sense for them to offer no support and/or unresponsive
support.



Colin Stubbs | Equate Technologies
Level 27, Santos Place, 32 Turbot Street, Brisbane, QLD 4000
T: +61 7 3181 5558 | M: +61 488 000 977
E: colin.stubbs @ equatetechnologies . com . au

On 24 September 2014 14:16, Robert Hudson <hudrob at gmail.com> wrote:

> If you think they're bad, try the other eBay business - PayPal...
>
> On 24 September 2014 14:11, Sam Sarkis-UIP <ssarkis at unitedip.net.au>
> wrote:
>
>>  They have got to be one of the worse companies to deal with from a
>> support point of view.
>>
>>
>>
>> I think it is very poor form that there is no way of having a phone
>> escalation to anyone nor to a way to go past what appears to be a
>> outsourced helpdesk.
>>
>>
>>
>>
>>
>>
>>
>> *From:* Jason Brown [mailto:Jason at browns.id.au]
>> *Sent:* Tuesday, 23 September 2014 7:57 PM
>> *To:* Skeeve Stevens
>> *Cc:* Sam Sarkis-UIP; ausnog at lists.ausnog.net
>> *Subject:* Re: [AusNOG] gumtree support
>>
>>
>>
>> You mean scumtree is owned by Evilbay.
>>
>>
>>
>> In response to OP.
>>
>> At the end of the day, what you pay is what you get. I'm not surprised
>> really.
>>
>>
>> On 23 Sep 2014, at 2:27 pm, Skeeve Stevens <
>> skeeve+ausnog at eintellegonetworks.com> wrote:
>>
>>  Not a lot of people seem to know, but Gumtree is owned by eBay.
>>
>>
>>
>> ...Skeeve
>>
>>
>>
>> *Skeeve Stevens - *eintellego Networks Pty Ltd
>>
>> skeeve at eintellegonetworks.com ; www.eintellegonetworks.com
>>
>> Phone: 1300 239 038; Cell +61 (0)414 753 383 ; skype://skeeve
>>
>> facebook.com/eintellegonetworks ; linkedin.com/in/skeeve
>>
>> twitter.com/theispguy ; blog: www.theispguy.com
>>
>>  The Experts Who The Experts Call
>>
>> Juniper - Cisco - Cloud - Consulting - IPv4 Brokering
>>
>>
>>
>> On 23 September 2014 10:52, Sam Sarkis-UIP <ssarkis at unitedip.net.au>
>> wrote:
>>
>>
>>
>> Hi All,
>>
>>
>>
>> Does anyone know a better way other than Gumtree’s website to get hold of
>> someone in support.
>>
>>
>>
>> We have had a case open for over 9 months with no resolution.
>>
>>
>>
>> Thought I would give it a shot to see if is there anyone on the list that
>> can help ?
>>
>>
>>
>> Thanks
>>
>>
>>
>>
>>
>>
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>
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