<div dir="ltr"><div><div><div><br></div>That's their business model guys. Volume business with zero or very small profits on each user/service. I'm not sure what else you expected.<br></div><br>It's like the gnomes in South Park, except the sale of underpants on gumtree/ebay is only an unintentional side effect of what they do.<br><br></div><div>Step 1: Get people to advertise stuff for free.<br>Step 2: .... (Try to make a small amount of money of buyers and sellers with value adds/handling fees. Try to make money off advertising and selling user data.)<br></div><div>Step 3: Hopefully profit, but only if we don't pay any money for staff.<br></div><div><br>Unless you document the issue you've had, make it public and then get enough
attention to shame them in a way that impacts the business, it will
continue to make sense for them to offer no support and/or unresponsive
support.<br><br></div></div><div class="gmail_extra"><br clear="all"><div><div dir="ltr"><div><br></div><div>Colin Stubbs | Equate Technologies</div><div>Level 27, Santos Place, 32 Turbot Street, Brisbane, QLD 4000</div><div>T: +61 7 3181 5558 | M: +61 488 000 977</div><div>E: colin.stubbs @ equatetechnologies . com . au</div></div></div>
<br><div class="gmail_quote">On 24 September 2014 14:16, Robert Hudson <span dir="ltr"><<a href="mailto:hudrob@gmail.com" target="_blank">hudrob@gmail.com</a>></span> wrote:<br><blockquote class="gmail_quote" style="margin:0 0 0 .8ex;border-left:1px #ccc solid;padding-left:1ex"><div dir="ltr">If you think they're bad, try the other eBay business - PayPal...</div><div class="HOEnZb"><div class="h5"><div class="gmail_extra"><br><div class="gmail_quote">On 24 September 2014 14:11, Sam Sarkis-UIP <span dir="ltr"><<a href="mailto:ssarkis@unitedip.net.au" target="_blank">ssarkis@unitedip.net.au</a>></span> wrote:<br><blockquote class="gmail_quote" style="margin:0 0 0 .8ex;border-left:1px #ccc solid;padding-left:1ex">
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<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1f497d">They have got to be one of the worse companies to deal with from a support point of view.<u></u><u></u></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1f497d"><u></u> <u></u></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1f497d">I think it is very poor form that there is no way of having a phone escalation to anyone nor to a way to go past what appears to
be a outsourced helpdesk.<u></u><u></u></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1f497d"><u></u> <u></u></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1f497d"><u></u> <u></u></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1f497d"><u></u> <u></u></span></p>
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<p class="MsoNormal"><b><span style="font-size:11.0pt;font-family:"Calibri","sans-serif"" lang="EN-US">From:</span></b><span style="font-size:11.0pt;font-family:"Calibri","sans-serif"" lang="EN-US"> Jason Brown [mailto:<a href="mailto:Jason@browns.id.au" target="_blank">Jason@browns.id.au</a>]
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<b>Sent:</b> Tuesday, 23 September 2014 7:57 PM<br>
<b>To:</b> Skeeve Stevens<br>
<b>Cc:</b> Sam Sarkis-UIP; <a href="mailto:ausnog@lists.ausnog.net" target="_blank">ausnog@lists.ausnog.net</a><br>
<b>Subject:</b> Re: [AusNOG] gumtree support<u></u><u></u></span></p>
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<p class="MsoNormal"><u></u> <u></u></p>
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<p class="MsoNormal">You mean scumtree is owned by Evilbay. <u></u><u></u></p>
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<p class="MsoNormal"><u></u> <u></u></p>
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<p class="MsoNormal">In response to OP. <u></u><u></u></p>
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<p class="MsoNormal">At the end of the day, what you pay is what you get. I'm not surprised really. <u></u><u></u></p>
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On 23 Sep 2014, at 2:27 pm, Skeeve Stevens <<a href="mailto:skeeve+ausnog@eintellegonetworks.com" target="_blank">skeeve+ausnog@eintellegonetworks.com</a>> wrote:<u></u><u></u></p>
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<p class="MsoNormal">Not a lot of people seem to know, but Gumtree is owned by eBay.<u></u><u></u></p>
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<p class="MsoNormal"><br clear="all">
<u></u><u></u></p>
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<p class="MsoNormal"><br>
...Skeeve<u></u><u></u></p>
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<p class="MsoNormal"><u></u> <u></u></p>
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<p class="MsoNormal"><b><span style="font-size:10.0pt;font-family:"Calibri","sans-serif"">Skeeve Stevens - </span></b><span style="font-size:10.0pt;font-family:"Calibri","sans-serif"">eintellego Networks Pty Ltd</span><u></u><u></u></p>
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<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Calibri","sans-serif""><a href="mailto:skeeve@eintellegonetworks.com" target="_blank">skeeve@eintellegonetworks.com</a> ; <a href="http://www.eintellegonetworks.com/" target="_blank">www.eintellegonetworks.com</a></span>
<u></u><u></u></p>
<p style="margin:0cm;margin-bottom:.0001pt"><span style="font-size:10.0pt;font-family:"Calibri","sans-serif"">Phone: 1300 239 038; Cell <a href="tel:%2B61%20%280%29414%20753%20383" value="+61414753383" target="_blank">+61 (0)414 753 383</a> ; skype://skeeve<u></u><u></u></span></p>
<p style="margin:0cm;margin-bottom:.0001pt"><span style="font-size:10.0pt;font-family:"Calibri","sans-serif""><a href="http://facebook.com/eintellegonetworks" target="_blank">facebook.com/eintellegonetworks</a> ; <a href="http://linkedin.com/in/skeeve" target="_blank">linkedin.com/in/skeeve</a> <u></u><u></u></span></p>
<p style="margin:0cm;margin-bottom:.0001pt"><span style="font-size:10.0pt;font-family:"Calibri","sans-serif""><a href="http://twitter.com/theispguy" target="_blank">twitter.com/theispguy</a><span style="color:black"> ; blog: </span><a href="http://www.theispguy.com/" target="_blank">www.theispguy.com</a><u></u><u></u></span></p>
<p style="margin:0cm;margin-bottom:.0001pt"><span style="font-size:10.0pt;font-family:"Calibri","sans-serif""><img src="http://eintellegonetworks.com/logos/ein09.png" border="0"><u></u><u></u></span></p>
<p style="margin:0cm;margin-bottom:.0001pt"><span style="font-size:10.0pt;font-family:"Calibri","sans-serif";color:#7f007f">The Experts Who The Experts Call</span><u></u><u></u></p>
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<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Calibri","sans-serif";color:#002060">Juniper - Cisco - Cloud - Consulting - IPv4 Brokering</span><span style="font-size:10.5pt;font-family:"Calibri","sans-serif";color:#7f007f"><u></u><u></u></span></p>
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<p class="MsoNormal">On 23 September 2014 10:52, Sam Sarkis-UIP <<a href="mailto:ssarkis@unitedip.net.au" target="_blank">ssarkis@unitedip.net.au</a>> wrote:<u></u><u></u></p>
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<p class="MsoNormal"> <u></u><u></u></p>
<p class="MsoNormal">Hi All,<u></u><u></u></p>
<p class="MsoNormal"> <u></u><u></u></p>
<p class="MsoNormal">Does anyone know a better way other than Gumtree’s website to get hold of someone in support.
<u></u><u></u></p>
<p class="MsoNormal"> <u></u><u></u></p>
<p class="MsoNormal">We have had a case open for over 9 months with no resolution.<u></u><u></u></p>
<p class="MsoNormal"> <u></u><u></u></p>
<p class="MsoNormal">Thought I would give it a shot to see if is there anyone on the list that can help ?<u></u><u></u></p>
<p class="MsoNormal"> <u></u><u></u></p>
<p class="MsoNormal">Thanks<u></u><u></u></p>
<p class="MsoNormal"> <u></u><u></u></p>
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