[AusNOG] Strange Watchguard X550E

Thu Sep 11 10:48:21 EST 2014

That image is the cash that keeps on giving, nice to see you trolled our facebook page. That image was created and published for the trolls on whirlpool. Still gets the odd flogging, most ignore it because they know you carnt patch a fibre cable into a RJ45 point but most think its possible on whirlpool.

Thanks for bringing a smile to my face, much appreciated ☺

Regards,

Matthew Matters  Managing Director / CEO of Aus Net Servers Australia Pty Ltd
Management Department  |  Small Business Hosting Sales & Services  |  Aus Net Servers Australia Pty Ltd
P  1300 933 038  |  M  0428 028 091  |  E  mmatters at ausnetservers.net.au<mailto:mmatters at ausnetservers.net.au> |  W  www.ausnetservers.net.au<http://www.ausnetservers.net.au/>
ABN 25 162 013 194 | ACN 162 013 194 | ARBN B2318 229M | #1 For Dedicated Hosting Solutions For Small Business Since 2007

From: Fibre Expert [mailto:fibreexpert62 at gmail.com]
Sent: Thursday, 11 September 2014 10:32 AM
To: ANSA SERVERS
Cc: ausnog at lists.ausnog.net
Subject: Re: [AusNOG] Strange Watchguard X550E

Maybe this is your problem:
https://www.facebook.com/photo.php?fbid=1679165611477&set=a.1679163891434.2083146.1007635492&type=3&src=https%3A%2F%2Ffbcdn-sphotos-c-a.akamaihd.net%2Fhphotos-ak-xfp1%2Fv%2Ft1.0-9%2F189125_1679165611477_553623_n.jpg%3Foh%3D8c65425c22f19343e7d372f25288b02e%26oe%3D548D0591%26__gda__%3D1419658163_1df016ec1a26cb386fda3a145a56bc62&size=540%2C720

From: ANSA SERVERS <info at ausnetservers.net.au<mailto:info at ausnetservers.net.au>>
Subject: Re: [AusNOG] Strange Watchguard X550E
Date: 11 September 2014 9:41:50 am ACST
To: Darren Moss <Darren.Moss at cloud365.com.au<mailto:Darren.Moss at cloud365.com.au>>
Cc: "AusNOG at lists.ausnog.net<mailto:AusNOG at lists.ausnog.net>" <ausnog at lists.ausnog.net<mailto:ausnog at lists.ausnog.net>>

Replied off list to you Darren.

Generally there support for basic hardware issues its good but i need to workout what this traffic us before i contact them.

I can see its working the cpu to the max which is causing the temperature issue but im not sure why
Regards,

Matthew Matters  Managing Director / CEO of Aus Net Servers Australia Pty Ltd
Management Department  |  Small Business Hosting Sales & Services  |  Aus Net Servers Australia Pty Ltd
P  1300 933 038<tel:1300%20933%20038>  |  M  0428 028 091<tel:0428%20028%20091>  |  E  mmatters at ausnetservers.net.au<mailto:mmatters at ausnetservers.net.au> |  W  www.ausnetservers.net.au<http://www.ausnetservers.net.au/>
ABN 25 162 013 194<tel:25%20162%20013%20194> | ACN 162 013 194<tel:162%20013%20194> | ARBN B2318 229M | #1 For Dedicated Hosting Solutions For Small Business Since 2007

On 11 Sep 2014, at 10:06 am, "Darren Moss" <Darren.Moss at cloud365.com.au<mailto:Darren.Moss at cloud365.com.au>> wrote:

Not sure I would be bashing vendors on list.

WatchGuard Support is actually not bad.

We had an issue with firmware bugs on a bunch of redboxes (multi-WAN failover) and the overseas support kept calling me with suggestions and custom updates until the problem was solved.

My support contract had expired on 2 of the devices (we had support on the 3rd) and they still provided support and a patch for zero dollars.

I would call that pretty good support and committed to their customer (me).

DM.

From: AusNOG [mailto:ausnog-bounces at lists.ausnog.net] On Behalf Of ANSA SERVERS
Sent: Thursday, 11 September 2014 12:00 PM
To: Sam Silvester
Cc: AusNOG at lists.ausnog.net<mailto:AusNOG at lists.ausnog.net>
Subject: Re: [AusNOG] Strange Watchguard X550E

Im not gonna pay $1200 plus for a devise that is EOL

their support staff overseas are useless anyways, only decent people are the level 1 staff in Sydney and Robert Collins
Regards,

Matthew Matters  Managing Director / CEO of Aus Net Servers Australia Pty Ltd
Management Department  |  Small Business Hosting Sales & Services  |  Aus Net Servers Australia Pty Ltd
P  1300 933 038<tel:1300%20933%20038>  |  M  0428 028 091<tel:0428%20028%20091>  |  E  mmatters at ausnetservers.net.au<mailto:mmatters at ausnetservers.net.au> |  W  www.ausnetservers.net.au<http://www.ausnetservers.net.au/>
ABN 25 162 013 194<tel:25%20162%20013%20194> | ACN 162 013 194<tel:162%20013%20194> | ARBN B2318 229M | #1 For Dedicated Hosting Solutions For Small Business Since 2007

On 11 Sep 2014, at 9:57 am, "Sam Silvester" <sam.silvester at gmail.com<mailto:sam.silvester at gmail.com>> wrote:
Well - when you say:

On Thu, Sep 11, 2014 at 8:59 AM, ANSA SERVERS <info at ausnetservers.net.au<mailto:info at ausnetservers.net.au>> wrote:
It was almost like an internal loopback of no existent traffic

but then in your original email point out:
Now i saw the load and traffic spiked to 100%
I'd suggest you have your initial debugging direction figured out - go work out where that traffic is coming from, because it clearly isn't non existent!

Carnt contact watchguard as units are out of warranty and i have no need to renew them for the branch office

Perhaps now you do have a reason to renew your support also? :)

Sam
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