[AusNOG] Strange Watchguard X550E

Thu Sep 11 10:32:10 EST 2014

Maybe this is your problem:

https://www.facebook.com/photo.php?fbid=1679165611477&set=a.1679163891434.2083146.1007635492&type=3&src=https%3A%2F%2Ffbcdn-sphotos-c-a.akamaihd.net%2Fhphotos-ak-xfp1%2Fv%2Ft1.0-9%2F189125_1679165611477_553623_n.jpg%3Foh%3D8c65425c22f19343e7d372f25288b02e%26oe%3D548D0591%26__gda__%3D1419658163_1df016ec1a26cb386fda3a145a56bc62&size=540%2C720

*From: *ANSA SERVERS <info at ausnetservers.net.au>
> *Subject: **Re: [AusNOG] Strange Watchguard X550E*
> *Date: *11 September 2014 9:41:50 am ACST
> *To: *Darren Moss <Darren.Moss at cloud365.com.au>
> *Cc: *"AusNOG at lists.ausnog.net" <ausnog at lists.ausnog.net>
>
> Replied off list to you Darren.
>
> Generally there support for basic hardware issues its good but i need to
> workout what this traffic us before i contact them.
>
> I can see its working the cpu to the max which is causing the temperature
> issue but im not sure why
>
> Regards,
>
>
> *Matthew Matters  *Managing Director / CEO of Aus Net Servers Australia
> Pty Ltd
> Management Department  |  Small Business Hosting Sales & Services  |  Aus
> Net Servers Australia Pty Ltd
> P  1300 933 038  |  M  0428 028 091  |  E  mmatters at ausnetservers.net.au |
>  W  www.ausnetservers.net.au
> ABN 25 162 013 194 | ACN 162 013 194 | ARBN B2318 229M | #1 For Dedicated
> Hosting Solutions For Small Business Since 2007
>
> On 11 Sep 2014, at 10:06 am, "Darren Moss" <Darren.Moss at cloud365.com.au>
> wrote:
>
>
> Not sure I would be bashing vendors on list.
>
> WatchGuard Support is actually not bad.
>
> We had an issue with firmware bugs on a bunch of redboxes (multi-WAN
> failover) and the overseas support kept calling me with suggestions and
> custom updates until the problem was solved.
>
> My support contract had expired on 2 of the devices (we had support on the
> 3rd) and they still provided support and a patch for zero dollars.
>
> I would call that pretty good support and committed to their customer (me).
>
>
> DM.
>
> *From:* AusNOG [mailto:ausnog-bounces at lists.ausnog.net
> <ausnog-bounces at lists.ausnog.net>] *On Behalf Of *ANSA SERVERS
> *Sent:* Thursday, 11 September 2014 12:00 PM
> *To:* Sam Silvester
> *Cc:* AusNOG at lists.ausnog.net
> *Subject:* Re: [AusNOG] Strange Watchguard X550E
>
> Im not gonna pay $1200 plus for a devise that is EOL
>
>
> their support staff overseas are useless anyways, only decent people are
> the level 1 staff in Sydney and Robert Collins
> Regards,
>
> *Matthew Matters  *Managing Director / CEO of Aus Net Servers Australia
> Pty Ltd
> Management Department  |  Small Business Hosting Sales & Services  |  Aus
> Net Servers Australia Pty Ltd
> P  1300 933 038  |  M  0428 028 091  |  E  mmatters at ausnetservers.net.au |
>  W  www.ausnetservers.net.au
> ABN 25 162 013 194 | ACN 162 013 194 | ARBN B2318 229M | #1 For Dedicated
> Hosting Solutions For Small Business Since 2007
>
>
> On 11 Sep 2014, at 9:57 am, "Sam Silvester" <sam.silvester at gmail.com>
> wrote:
>
> Well - when you say:
>
> On Thu, Sep 11, 2014 at 8:59 AM, ANSA SERVERS <info at ausnetservers.net.au>
> wrote:
>
> It was almost like an internal loopback of no existent traffic
>
> but then in your original email point out:
>
> Now i saw the load and traffic spiked to 100%
>
> I'd suggest you have your initial debugging direction figured out - go
> work out where that traffic is coming from, because it clearly isn't non
> existent!
>
>
> Carnt contact watchguard as units are out of warranty and i have no need
> to renew them for the branch office
>
>
> Perhaps now you do have a reason to renew your support also? :)
>
> Sam
>
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